Healthcare Dispatch Manager

Job Requirements:
-Bachelor’s degree from an accredited university or equivalent work experience
-2+ years experience in real-time operations and people management at a high growth company (Emergency Medicine Dispatcher experience required)
-Previously managed and trained a medium or large size department of employees/contractors
-Impeccable oral/written communication and interpersonal skills
-Ability to remain flexible and thrive in ambiguity
-High attention to detail and strong execution skills
-Strong service-oriented mindset with an emphasis on empathy
-Uplifting attitude and dedication to work through dynamic situations
-Comfortable and experienced with software technology, including Microsoft Suite
-18 years of age or older
-Unwavering commitment in supporting the health of our community of Responders, patients, and partners

What you need to know:
-Manage a team of Supervisors and Dispatchers to support daily operations of handling inbound calls and monitoring support operations of multiple markets
-Drive the success of your team to meet all SLAs while maintaining high levels of team morale, enthusiasm, and engagement
-Track and report key metrics on a regular basis, which includes meeting defined commitments and deadlines
-Identify and escalate product or process gaps which impact efficiency, operations, and product planning
-Establish and drive exceptional standards for Dispatch operations to ensure everyone is performing efficiently and within compliance
-Own day-to-day management of the team, including scheduling, payroll, and handling escalations
-Facilitate and oversee training, performance, and quality operations for team members
-Project manage one-off projects assigned to team members
-Recruit and hire new team members
-Foster a healthy, motivated, and collaborative culture while developing the team with their professional growth
-Collaborate and communicate efficiently across cross functional partners that impact short and long-term department goals
-Ability to work at a assigned office
-Support daily Dispatch operations; this role will require schedule flexibility and the ability to assist on holidays and weekends as necessary

minimum education
Bachelors

years experience
2+ years

perks
Professional development opportunities
Full benefits

company
The client was founded to empower people to improve healthcare right in their own neighborhoods: we give patients direct access to healthcare professionals, and we give our Responders the opportunity to provide care in their communities. Client is a non-transport service and provides only on scene care.

Above all, we believe the desire to do good and technology are powerful forces. By combining them, we can make the world a kinder, safer, healthier place one neighborhood at a time.

This localized approach also allows us to help our friends and neighbors with non-life-threatening conditions, connecting them with healthcare options for lasting care within their communities.

Job Type: Full-time

Experience:

• management: 1 year (Preferred)
• Emergency Medicine Dispatcher: 1 year (Preferred)

Education:

• Bachelor’s (Preferred)