10280BR

Business Management & Operations

BCG’s Operations Leadership Team (OLT), led by the CFO, sponsors and steers our major operational transformation initiatives. Those initiatives are, in turn, often managed and staffed by our Operational Innovations (OI) team, led by the CTO who has responsibility to drive our overall Transformation program.

The OLT is composed of the leaders of the major operating functions together with the regional COOs, and CTO. It has four core elements to its charter:

• Improve the operating effectiveness of BCG, supporting scalable growth and increasing efficiency, at a reasonable cost

• Drive global operating excellence change efforts

• Sponsor and coordinate to ensure best possible outcomes in our efforts to deliver improved operating outcomes

• Establish a view on the future evolution of BCG’s operating model

OI serves as an internal consulting team, bringing effective analytics, project and program management, change management, engagement strategy, enablement and project execution capabilities to a wide range of internal operational projects.

This role will have dual responsibility to drive the ongoing agenda for the OLT and, as such, the core change and operations program for BCG’s collective operations; and to build and lead the OI team to support the effective execution of that operational change agenda.

A key priority for BCG and our Operational Innovations team is on enabling the step-change improvement in the effectiveness and efficiency of the firm by accelerating high-priority initiatives sponsored by the Operations Leadership Team and/or our Operating Committee.

The OI team works with the senior leaders of individual functions and geographies to define and prioritize the set of improvement initiatives, manage the portfolio of projects in a consistent and robust manner, accelerate analytics and specific redesign processes when required, assist functional project owners to drive change throughout the firm, and oversee development of the measurement and monitoring tools that define progress made and value delivered. The team includes project managers and analysts, as well change and communications experts to drive the most effective change management and stakeholder engagement for our highest-profile and most complex internal change efforts. Finally, the team also includes Enablement experts and coaches supporting ongoing activation on new ways of working.

In this critical dual role you will be responsible for leading the OI team to manage the effective execution of internally-focused operational improvement and transformation initiatives and, in parallel, shaping and supporting the OLT agenda. Focus areas could include any of BCG’s internal functions. OI leadership includes taking total ownership on OI-supported projects to support internal clients in the development and execution of effective project plans, identifying KPIs for those projects, managing internal stakeholders and more junior team members to produce great results, communicating project status and developing relevant project updates or business cases for senior management.This role will be critical in delivering and accelerating change in our internal functions. This role will also play a critical role in building and reinforcing an OI team culture of collaboration, continuous learning, and analytical insight for OI team members, and in developing junior team members through on the job mentoring within assigned projects.

Working with the CFO, you will also be responsible for the overall management and execution of the OLT agenda, including project portfolio ownership, progress assessment, and senior management reporting and analysis. You will also lead a small team to deliver effective engagement opportunities to ensure the agenda progresses.

• Drawing insights from data – Structuring and conducting key analyses to support projects or business cases, drawing out key insights from the data and analysis to inform project plans
• Project Management – Developing and executing complex project plans in a global and networked environment with an emphasis on accelerating execution and on delivering value
• Organizing and managing – Creating structure and organization across a range of activities and stakeholders, keeping track of details, but also giving the big picture perspective for stakeholders to ensure broad alignment on approach, timing, resources
• Teaming and Developing People – understanding how to match project requirements with our people and how to align business needs with individual career aspirations and skills, mentor others
• Working in a complex environment at pace. You are analytical and comfortable managing multiple deliverables with multiple inputs often with high impact, time sensitive requirements
• Stakeholder Engagement. You can hear what someone needs, translate it into your own words, and create it. You are politically and organizationally savvy and can navigate/influence complex matrix organizations
• Structuring and analyzing information. You can take an idea for organizing data and turn it into a useful deliverable. Strong attention to detail
• Culture and collaboration – you care deeply about the experience and engagement of your colleagues and believe in the core tenets of BCG’s purpose statements

Key Activities and Responsibilities include:

OLT Management and Execution

• Together with OLT members and initiative leaders, determine the strategy and priorities for the OLT, including key levers of change, alignment of operations with overall BCG strategy, and major cross-functional platforms (e.g., digitalization, strategic workforce management, etc.
• Team management: based on the priorities, set the relevant agenda for each meeting; follow-up with agenda item owners to ensure effective preparation (directly assisting as necessary); manage next step and action item identification and follow-up
• Own and manage the overall register of the various improvement efforts underway at BCG that are OLT-sponsored, including status and upcoming milestones
• Proactively identify synergies and potential conflicts (in design, timing, or resource utilization) between initiatives. Facilitate cross-initiative communication as required
• Work with operating units to prioritize initiatives, ensuring focus on areas of highest value and alignment across the portfolio
• Own and drive senior management (EC and OC) reporting (planning, materials) and Director engagement related to OLT priorities

Operation Improvement Initiatives

• In partnership with initiative owners, provide content expertise, project management skills, and change management experience to accelerate various functional or geographic improvement initiatives, either directly or through providing OI staffing with those capabilities
• Crystallize objectives and deliverables, ensuring highest potential for value delivery
• Structure (and as needed, execute or guide team to execute) analyses to build case for change
• Work with line owners to define end-state processes and organizational models, define milestones and link to value creation
• Organize stakeholder interactions to build momentum and organizational buy-in. Engage as necessary with implementation efforts to ensure projects remain on course and objectives are realized on-time and within budget parameters
• Throughout the process, engage with the functions/geographies as to enable development of change management capabilities throughout the organization
• Build the team and internal capabilities in OI
• Utilizing BCG’s proprietary Roadmapping toolkit (KEY), track overall initiative milestone achievement and value delivery (with Finance & Investment Committee)

• Graduate degree or equivalent – ideally in a business related subject.
• 12+ years’ experience working with Senior Leadership stakeholders in a multi-national, large scale environment. Former consulting experience and/or BCG operations or leadership experience preferred. Senior Director roles in BCG typically require significant BCG experience / industry experience as a recognized leader in the field.
• Project and Program Management – including resource scheduling and utilization
• Team Development and management
• Data Analysis – strong data analysis skills, able to communicate key insights effectively
• Curiosity and focus on continuous development, learning
• Creativity and openness to new approaches, digital tools, Agile methodologies
• Prior Agile experience desired, but not required

• The Operations Leadership Team and senior leaders of our functions and regions

• OI Team members

• Internal Clients / stakeholders and collaborators

• External Associates – our network of BCG approved contingent resources and collaborators

Atlanta, Boston

United States

Yes (40%)

Regular

Full time

BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world’s best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible—and unlocking your potential to advance the world.

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Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.