General Manager at CityMD

CityMD was founded in 2010 by a group of Emergency Medicine physicians who decided it was time for healthcare to evolve by providing convenient, efficient, high-quality care for all. Serving every patient with respect and genuine kindness is the philosophy that has helped grow the company from one Manhattan location to over 100 (and counting) locations throughout the greater New York area and Seattle.

No medical experience necessary

Join Our Growing Team!

As we continue to grow and help improve the wellbeing of the communities we serve, we’re looking for Site Managers to join our team and manage our talent at the sites!

Ready to make a difference?

A Site Manager (General Manager) is responsible for managing, overseeing and ensuring the successful administrative, financial and operational aspects of a site. They’re accountable for delivering a(n):

• Patient-centric urgent care experience from welcome to departure of the facility
• Inviting and hospitable environment where staff are engaged, developed and invested in the vision and mission of CityMD
• Exceptional experience where the patient will want to come back and refer their family and friends to the site for all their urgent care needs

Site Management

• Ensuring the site is open and fully operational both from a staffing level and functional before patients enter the site
• Crisis management as it relates to onsite emergencies and weather events
• Provider relationship management to include managing individual provider support and having discussions to gather feedback from the providers relating to the operation of the site
• Monitoring patient flow, managing ongoing daily front and back office operations closely (e.g., making sure that a registered patient gets assigned to the correct exam room and that the providers know, during busy periods, which patient within their zone is to be seen next)
• Knowledge of scope of practice for the urgent care facilities as well as available resources to trouble shoot any issues
• Meeting with patients to discuss any concerns regarding their visit
• Maintaining patient confidentiality in accordance to policy and procedure as well as HIPAA requirements
• Monitoring the site expense budget and keeping purchases/expenditures within guidelines
• Following-up with corporate departments (e.g., IT, Payroll, Aftercare, etc.) for support and escalation of operational and/or patient issues

People Management

• Talent Acquisition- responsible for hiring staff at the Shift Supervisor level and line staff on site
• Focus on morale and engagement of the site staff to ensure employment satisfaction and reduce turnover
• Supervising, managing, monitoring, coaching, developing and evaluating performance of all staff
• Building strong positive communication with physicians and working as a team to enhance the success of the practice
• Conducting formal performance reviews of all staff (other than physicians)
• Collaborating with the HR team to formalize a development plan and manage employee relations issues
• Holding departmental meetings and on-site training sessions as needed to ensure proper communication and dissemination of information

Qualifications

A candidate’s qualifications will include:

• 3-5 years of management experience a must
• Bachelor’s Degree (will consider relevant management experience in lieu of degree)
• Has an entrepreneurial spirit and takes a proactive approach to business operations
• Exceptional patient/customer service skills
• Must exhibit passion for outstanding results and compassion for those we work with and serve
• Happy and positive thinking, able to project this attitude around others
• Strong computer skills (knowledge of a PC, Microsoft Office programs)
• Able to handle group dynamics (help bringing unity to a diverse group)
• Comfortable with constructive confrontation and counseling management
• Bilingual a plus
• Cardiopulmonary resuscitation (CPR) certified a plus

Additional Information

This job will require long shifts, weekend, closing, opening shifts (will depend on schedule necessary at facility), and must work on-site.

Benefits

• A friendly and fast paced environment working with passionate people caring on building healthier, kinder, communities
• Outstanding growth opportunities
• Cash Bonus Programs
• Opportunity for Overtime hours
• Competitive Health, Dental, Vision, Short/Long Term Disability, HSA and Life Insurance benefits for you and your dependents
• Paid Time Off
• 401K plan with company matching contribution
• Recognition and rewards programs to recognize successful teams
• Other Perks & Discounts
• Commuter and parking discount program to help you save (using pretax dollars)
• Coffee, teas and healthy snacks at our sites!

CityMD is Equal Opportunity Employer

Job Type: Full-time

Salary: $60,000.00 /year

Experience:

• Management: 2 years (Preferred)

Additional Compensation:

• Bonuses

Work Location:

• One location

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off

Schedule:

• Monday to Friday
• Weekends required