Director, Organizational Development

The Organizational Development Manager provides a range of consultation services in conjunction with Human Resources to hospital leaders and senior leadership on the development and implementation of key strategies and training for creating and sustaining a high performing organization. Works collaboratively with management and Human Resources to ensure business planning, performance monitoring and performance management processes inform and support each other and lead to continuous improvement of organizational performance. Creates and implements staff and leadership development programs that support the organization’s succession planning objectives and foster a highly effective management and leadership structure.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• The OD Manager will act as a Manager and advisor to organizational members, including coaching individuals and managers on actions, behaviors, and perspectives appropriate and effective for working at Martin Luther King, Jr. Community Hospital.
• Use instructional design methodology to conceptualize, research, design and develop training programs to address organizational goals and objectives and client’s departmental needs.
• Provide coaching, facilitation, team development, whole systems analysis, process reengineering and organization development services in conjunction with Human Resources and consultation with leaders and senior leadership team to implement transformational organization improvement initiatives and assure alignment with the organization’s strategic plans.
• Design and redesign program content and tools to enhance values-based competencies and improve match between organizational goals and achievements of managers and employees.
• Develop and implements manager and staff development programs that support the organization’s succession plan.
• Collaborate with other Human Resource Professionals in the department to ensure most appropriate utilization of resources and to achieve desired outcomes for the client.
• Continually evaluate the quality of work done with clients and implement improvements as needed. Design and report outcomes to appropriate parties
• Design and deliver just-in-time training modules as needed/appropriate.
• Establish and maintain comprehensive training programs for employee development at both the management and non-management levels.
• Demonstrate competence in communication, interpersonal relations and leading courageously.
• Demonstrate excellent facilitation and course development skills.
• Demonstrate competence in continuous improvement, learning, and accountability, teamwork, motivating and developing others.
• Demonstrate problem-solving decision making, financial understanding and managing daily operations.
• Demonstrate competence in customer/patient focus, adaptability and shaping change.
• Considers external and internal alternatives to program design and, when appropriate, manages the request for proposal process to ensure appropriate external vendors are considered and cost negotiations are effective. Manages the ongoing relationship and the quality and cost effectiveness of vendors or Managers selected.
• Directs continuous efforts to ensure effective measures and evaluation practices are developed and in place to assess the value of current and future systems and programs. Links success measures to return on investment.
• Supports HR Leadership by developing strategies to continually increase HR staff capability.
• Manages the Employee Engagement process including providing feedback, training and action planning to improve staff engagement and retention.
• Manage and coordinate process in goal of being recognized as Best Place to Work.
• Assists in the development and management of the OD budget for current, on-going and future OD management development related items.
• Supports human capital initiatives (i.e. succession planning, learning and development) by conducting needs assessment, gathering and analyzing data, and preparing and presenting reports with findings and recommendations to senior leadership team
• Works with larger HR team to help make processes more efficient with the implementation of new technological tools
• Creates diversity and inclusion strategy and manages deliverables
• Responsible for monthly management and supervisor leadership training
• Take a proactive role in annual performance review planning with systems training, and training for management and supervisors.
• Other duties as assigned.

POSITION REQUIREMENTS

A. Education

• Bachelor’s degree in human resources management, organizational development, applied behavioral sciences, business administration, psychology or related field.
• Master’s degree in human resources management, organizational development, applied behavioral sciences, business administration or industrial organizational psychology preferred.

B. Qualifications/Experience

• Minimum of 3 years of internal consultation, facilitation, training and organizational development experience utilizing the skills and knowledge described above to improve work groups, teams and organizations. Hospital or healthcare preferred
• Dynamic presence with strong platform training and facilitation skills.
• Team leadership and consultative skills with the ability to work collaboratively, manage relationships and influence decisions.
• Excellent communication skills which enhance interpersonal and facilitation skills.
• Excellent needs assessor and responsive to the organization’s needs.
• High energy, self-starter who is innovative and creative with practical result orientation.
• Works well with all levels of employees in a highly complex, changing environment.
• Well developed, demonstrated skills in conceptualizing, researching, designing, conducting and evaluating management, and staff development training programs.
• High knowledge of presentation software (i.e., PowerPoint, Excel, and Word).
• Ability to set goals and judge results in accordance with the highest standards; care with sensitivity and respect; advance care through development of new ideas and technology; promote teamwork to achieve MLKCH’s mission; and understand and exceed customer expectations.

C. Special Skills/Knowledge

• Demonstrated knowledge of adult learning styles, participative training design, group dynamics, interactive learning methods, systems theory and quality improvement processes, principles of customer service, advanced consulting methods, leadership coaching, conflict resolution, group process facilitation, organization communications processes, presentation skills and project management.