Director of Veterinary Operations

Director of Operations

Reports to: Chief Executive Officer

Location: Deerfield, IL

Updated: 2019

Summary of Position:

The Director of Operations provides leadership and manages day to day operations of our clinical sites. The role has responsibility for driving efficiencies and financial performance while maintaining our high-level client satisfaction scores and employee engagement. This position will be a member of the Senior Leadership team and will contribute at a strategic level, while also being able to execute agreed upon initiatives into the field. This role will be a liaison with the PROS (Veterinarian) team for training and providing support as needed. This position will also have responsibility for technology initiatives for the organization and play a key role in our technology platform.

5 Key Accountabilities:

· Client Experience

· Team Leadership, Training and Development

· Operational Effectiveness

· Administrative Liaison with PRO’s team (Veterinarians)

· Financial Performance

Duties and Responsibilities:

Client Experience

· Represent and champion PetCure Oncology mission and vision in all interactions.

· Ensure client experience is at the forefront of all processes that occur from first touch point to follow-up.

· Troubleshoot with local team any issues that may occur with a client or potential clients.

· Measure client experience and maintain Net Promoter Score above 85.

Team Leadership, Training and Development

• Foster a collaborative and trusting relationship at each clinic and between teams, engaging in dialogue to facilitate continuous improvement.

• An eye for talent, ability to hire individuals that are driven to succeed and rooted in our Mission.

• Ability to coach and mentor talent and have critical and sometimes difficult conversations regarding performance up to and including termination.

• Develop and execute training and development programs for each position that has patient access and interface.

• Lead, direct, mentor and develop staff at clinics to ensure hospitals have effective and engaged local leadership. Ensure a culture of self-development is present to support the future growth of the organization.

• Ensure a system is in place that documents training for all employees.

Operational Effectiveness

• Develop and implement Standard Operating Procedures (SOP’s) for PetCure Oncology sites to ensure processes are effective and client friendly.

• Ensure standards for service quality, equipment, and clinician productivity/performance are met and cost-effective technology is used to maximize capacity.

• Ensure fixed assets are preserved and service, initiate recommendations for purchases of new equipment and improvements.

• Ensure all technology is working and staff understands the need to use technology for efficiency and effectiveness.

• Critical member of the team in opening new centers to ensure the appropriate staff, systems, processes, and training are executed on-time.

• Vendor management and contract negotiation as needed and in collaboration with other members of the executive team.

Financial Performance

• In partnership with the Practice Directors, you will monitor the clinics Key Performance Indicator’s (KPI’s) and be responsible for the financial performance of each site.

• Manage costs, staffing hours, supplies, production compensation.

Work Experience & Education:

7+ years of experience in an operational role in the veterinary industry

3+ years of experience in managing people

Previous experience in working in a setting where you were responsible for efficient processes and training and development.

Ability to travel 30-40% of the time, initial travel may be more while building relationships with each site.

Bachelor’s degree is preferred.

Skills & Knowledge:

· Strong business acumen; knows how a business operates, knowledge in current and future veterinarian policies, practices, trends. Understand the competition.

· Communicates a compelling and inspired vision to the masses, is a people builder and can influence people towards a common goal, inspire and motivate.

· Exceptional relationship skills and the ability to build trust amongst all audiences.

· Exceptional communication, written and oral

· High level understanding of what it takes to “be the best” from a customer interaction to a best place to work, is driven to achieve.

· High level of understanding of technology, hardware and software and how to troubleshoot any issues.

· Ability to work within tight deadlines

Company Overview:

PetCure Oncology is a national veterinary cancer care provider that operates radiation oncology services within market-leading specialty animal hospitals around the country. Through these partnerships, we collaborate with specialists across services to offer pet owners and referring veterinarian’s comprehensive cancer care. PetCure specializes in the delivery of veterinary radiation therapy, including stereotactic radiation (SRS/SRT) delivered on Varian equipment with VMAT technology and on-board imaging. The Eclipse Treatment Planning System and Radiological plan review software supports these treatments. All SRS/SRT patients are treated within the evidence-based protocols established by our Scientific Advisory Board and its Clinical Protocol Committee. To learn more, please visit http://www.petcureoncology.com.

If you have interest, please submit resume and cover letter here.

Job Type: Full-time

Experience:

• Operations in Veterinary Industry: 3 years (Required)

Required travel:

• 25% (Preferred)

Additional Compensation:

• Bonuses