Director of Operations II

At Island Palm Communities, we truly believe that our success is due to our people. Managing over 7,500 homes for the US Army on O’ahu, we have locations on Schofield, Wheeler, Helemano, Aliamanu, AMR/Red Hill, Fort Shafter and Tripler.

Our Benefits include:

• Quarterly bonus program for all full-time, regular employees
• Medical, dental and vision insurance for you and your family. Company pays 80%
• 401(k) with matching up to 4% of your salary with 100% immediate vesting
• Because we believe in work-life balance, we offer 18 days of PTO, 7 days of sick pay, 11 paid holidays and 1 day paid for community service each year
• Paid life insurance for employees with the option to purchase additional insurance for you or your dependents
• Flexible spending (FSA and Dependent Care) as well as supplemental hospital and accident insurance
• Our Employee Assistance Program provides up to 5 one-on-one, in-person sessions

We also firmly believe in developing our employees, which is why in 2018, nearly 35% of our positions were filled by existing employees. Further, employees can take advantage of our tuition reimbursement program as they seek to develop their careers.

We have been voted one of Hawaii Business Magazine’s Best Places to work in 2015, 2016, 2017, 2018 and 2019.

Position Summary: Responsible for ensuring that all IPC/WinnHousingServices (WHS), Lendlease and military partner policies, procedures, standards and reporting requirements are effectively communicated to all employees, adhered to and property implemented, as well as complying with all company, local, state and federal safety, environmental and other applicable laws and regulations.

Primary Responsibilities:

• May be responsible for duties of Director of Property Management (DPM), Marketing Manager, Community Manager or Leasing manager in their absence or as required, as well as providing assistance in achieving and maintaining budgeted occupancy goals, and adhering to the approved PBBP.
• Resolve and address resident complaints, disputes and other issues, in a prompt and courteous manner. Primary escalation point for community management operations. Analyze resident feedback and address as needed.
• Ensure quality of work of all activities including oversight and management of property operations, primarily relating to Community operations and communication. Maintain community curb appeal, control expenditures and monitor resident activities.
• Manage human resources functions for community operations including recruiting, selection, orientation, training, performance evaluation, incentive programs to maintain a qualified workforce.
• Sets goals and priorities for functional area. May make recommendations for department policies, practices and programs. Manager or Director provides broad guidance and overall direction.
• Direct managers with functional area responsibilities. Direct responsibility to undertake the following employment actions: hiring, termination, corrective action and performance reviews.
• Assists in planning, monitoring and/or managing budget in functional area or department.

Position Requirements

• High School diploma or GED required; Associate’s degree preferred
• Minimum 5 – 8 years’ work related experience required
• Minimum 3 – 5 years’ previous supervisor experienced required
• Bachelor’s degree- Field of Study
• Must have a current vehicle license in good standing and meet the driving records standards outlined in the Company Safe Vehicular Operations Policy
• Experience with computer systems required, including web-based applications and some Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access
• Must be able to communicate clearly and effectively verbally and in writing. Able to communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others.
• Manage collaborative teams for larger projects or groups both internal and external to the organization and across functional areas. Results have implications for the management and operations of multiple areas of the organization.
• Provide a high level of customer service and staff training to meet customer service standards and expectations for the area(s) of responsibility. Resolves service issues in the area(s) of responsibility in a timely and respectful manner.

Please visit our careers page for more detailed information and to apply for these positions: http://www.islandpalmcommunities.com/careers