Clinical Services Director

GENERAL STATEMENT OF POSITION:
Under limited supervision, the Clinical Services Director (CSD) is responsible for all aspects of resident care including initial and ongoing assessments; hiring, training, supervising, managing and coordinating the Resident Care Assistants (Caregivers) and Resident Care Managers (Licensed Nurses and Medication Services Technicians).

SCOPE:
Supervisory Responsibility: Supervise the resident care team of the community that includes the following positions:

• Medication Services Technicians
• Resident Care Assistants
• Resident Care Coordinator
• Licensed Nurses

ESSENTIAL FUNCTIONS:

• Work Duties
• Hires and provides orientation for new clinical services staff; ensuring that staffing levels are maintained, and care services are provided
• Evaluates medication orders and transcribes them for Medication Services Technicians and nurses as needed
• Supervises and evaluates all care staff on all shifts, providing counseling and written disciplinary and/or corrective action when needed
• Provides in-service training for all care staff on a routine basis and one-to-one training as needed
• Assesses potential residents for appropriateness prior to move-in and provides on-going written assessments of all residents
• Develops and maintains Care/Service Plans for each resident, updating as diagnosis/condition changes
• Creates and maintains resident care communication system to ensure quality care on each shift
• Manages electronic reporting system, occurrence and situational reporting and Medication Administration Records
• Monitors centrally stored medication system
• Manages employee uniform program
• Implements and maintains resident care policies and protocols
• Monitors resident rooms, dining room, living room, attendant station, bathing rooms and medication rooms ensuring they are clean and orderly
• Monitors supplies on hand, including linens and towels and orders as necessary
• Provides first aid to residents when needed
• Communicates with physicians and families on resident’s change of condition or incidents
• Accepts physician orders or order changes for medications or treatments
• Communicate orders to pharmacy
• Assesses residents for needed medical intervention and arranges medical visits to doctor’s offices or emergency room
• Maintains current resident emergency records with up-to-date information
• Monitors the emergency call system and ensures staff responds appropriately
• Supervises resident meals and monitors for appropriate diets
• Assists with emergencies and with safety instructions for residents such as fire drills, etc.
• Maintains current knowledge of state and local regulations, ensuring community compliance
• Answers telephones, assists visitors and gives tours to prospective residents
• Performs duties as manager on duty on a rotating basis
• Conducts work tasks safely and in compliance with the community safety program
• Provides effective and courteous service to all residents, guests and co-workers
• Performs other related essential duties as required
• Attend in-service training and workshops and meetings as required.
• Promote and protect the rights of each resident
• Budget Responsibility – Responsible for meeting budget goals, expenses and established care thresholds for the resident
• Supervision/Leadership
• Provide high performance leadership and management of team to support the achievement of community and corporate performance goals. Observe and effectively manage the culture of the team
• Create an environment for team members that honors, respects and values individual opinions and suggestions; demonstrate fair treatment and ethical business practices; support development and reward achievement
• Communicate performance standards to team; observe, measure and evaluate performance to ensure standards are achieved; conduct regular performance observation, assessment and discussion with team members
• Communicate information that supports team and company performance and communicate reasons for decisions
• Ensure quality recruiting, hiring, development and retention practices that support company procedures and standards
• Administer compensation, rewards and recognition that support individual and team performance toward achieving shared goals
• Perform various related essential duties as required by the vice president or by the Anthem Memory CareHome Office
• Teamwork and Communication
• Participates in team activities, meetings and practices
• Actively build productive relationships with others
• Practice “conversations for action” to understand and meet internal and external customer conditions of satisfaction This includes but is not limited to:
• Identifying key customers and department interdependencies and setting up regular conversations that build strong partnerships and actions toward a shared outcome
• Conducting regular meetings with team members, colleagues and customers that address actions, concerns, possibilities and planning
• Display ability and willingness to contribute to team by communicating effectively and consistently; follows team rules and procedures; participates in team decision making and problem solving; and offers new ideas and suggestions to maximize team performance
• Engage in conversations to understand the conditions of satisfaction of job duties:
• Identify shared understanding of desired outcomes
• Initiate regular conversations to ensure outcomes are met
• General and Organizational Requirements
• Display behavior that supports the Anthem Memory Care mission, vision, values and policies
• Consistently perform position responsibilities in a professional and ethical manner
• Build knowledge and remain current on information, results and/or news related to the clients’ business that may impact revenue generation, quality of care or the business and professional relationship with the client
• Pursue job-related professional development
• Monitor own work performance and adjust; seek help as needed to fulfill job duties
• Understand and follows company and department policies and procedures
• Understands and adheres to all laws governing team member and resident rights
• Protects confidential information of team members, residents and vendors
• Conducts work tasks safely and according to the community safety program
• Show eagerness and flexibility completing other duties as assigned. *

MINIMUM TRAINING AND EXPERIENCE:
A minimum of three years of experience in a senior living community; a minimum of three years of experience in a management/supervisory position; a bachelor’s degree in nursing or a related field may be substituted for three of the years of experience; or any equivalent combination of training and experience which provides the required skills, knowledge and abilities.

CERTIFICATION AND CLEARANCE REQUIREMENTS:

• Current and valid Nursing License in the state where the Anthem Memory Care community is located
• First Aid and CPR certification
• Serve Safe Certification
• Criminal record clearance or criminal record exemption, as required by law
• Health evaluation to ensure ability to perform duties of the position and the absence of any communicable disease, including tuberculosis and CXR clearance.
• Valid Driver’s License with a clean driving record, and free of restrictions or limitations as required by State Regulations.