About Vistaprint:
We are Vistaprint, a member of the Cimpress family (NASDAQ: CMPR), the world leader for mass-customized marketing products, serving almost 20 million small and medium sized businesses locally in 20+ countries. Working across the globe in a truly international team, we are shaping the digital revolution in printing and mass customization. Over the past 25 years, we grew from startup to $2.75 billion in annual revenue and are confident that we still have a huge, multi-year growth opportunity ahead of us. Our confidence is driven by two primary factors: firstly, ~80% of the market segment for small businesses’ marketing materials is still served through traditional offline channels, often lacking the convenience and cost advantages from greater scale that we can offer our customers. Secondly, there is a significant opportunity to accelerate our activity in adjacent product segments such as packaging, apparel, signage, or corporate line of business accounts. We are a profitable business with an entrepreneurial mindset, and throughout our history we have proven our commitment to investing for long-term horizons. Since our inception, Vistaprint has sought to disrupt our market and to build a transformational and enduring business. Over the past 20 years, we’ have reinvented ourselves frequently in service of this mission. Change is in our DNA.
Opportunity:
It is an exciting time to join Vistaprint as our founder and CEO, Robert Keane, recently returned to lead Vistaprint as CEO and there is a new executive team in place. Together with all employees, we are renewing the company’s focus on delighting customers, fostering an entrepreneurial culture and accelerating our world-class capabilities. We have a tremendous opportunity in front of us. Vistaprint’s vision of helping small business owners live their dreams is exciting and inspirational. In order to capitalize on our opportunity, we have embarked on a transformation journey to deliver “jaw-dropping customer value”. This transformation journey will lead us to achieve world-class technology, services, and innovation, and create an environment where our team members are inspired and enabled to do their best work.
Position Summary:
This role will be responsible for the strategy, plans, and execution for the small business customers inclusive of P&L ownership. Starting with a deep understanding of customer needs, the Head of Product LOBs will define the product and experience roadmaps as well as the go-to-market strategy. They will work closely with their team of General Managers and partners in Technology, Manufacturing, Customer Service and Marketing to bring these plans to life. Ultimately this role is the held accountable for both customer and financial impact for the SMB customer in North America. This individual will report to the President of NA and will be part of the North American Leadership Team.
Responsibilities:
- Develop a deep understanding of customers inclusive of segmentation, use cases, customer value, drivers, barriers, and customer journey.
- Drive the organization further towards customer obsession by ensuring all decisions start with the customer in mind.
- Define and live by a set of metrics that allows us to ensure we are delivering the right customer value to drive long-term growth.
- Leverage your understanding of the customer & our internal capabilities in manufacturing and technology to create and prioritize product and experience roadmaps and work closely with partners to execute against those roadmaps. Lead us to expand our capabilities where the customer need is the strongest.
- Create go-to-market strategy inclusive of messaging, role of product, packaging, and pricing. Work with Marketing to execute this strategy.
- Own and manage a $750M P&L.
- Manage and develop a team of General Managers who are empowered to own their P&Ls and make the right investments to drive long-term growth.
- Act like an owner as a member of the North American leadership team coming together with your peers to make the best investment decisions for Vistaprint overall.
Qualifications:
- MBA preferred.
- 10+ years of experience running complex P&L
- Experience working for a global matrixed organization
- Experience being a leader of leaders and managing teams of 30+
#LI-PC1
Find one job in US 