Provides key leadership for the management of day-to-day business and operations of the ancillary, support and clinical service lines across assigned Centers, Medical Office Buildings, and Specialty Practices. Provides direction to promote the vision and holds responsibility for the implementation of strategies to support the business functions and patient care activities in collaboration with regional and local service line leads and the hospital executive leadership team. Accountable for operational performance, capital and operating budgets that support the ancillary and clinical practices. Involved with strategic development with service line leads within the service line across the regionâs hospital and outpatient settings.
Responsibilities:
- Ensures all key operational targets and compliance and regulatory requirements are met.
- Assist in the development of business plan development for new and revised ventures and/or expansion of services in collaboration with service line leads that may include the acquisition of other practices and/or services to include facilities as well as personnel.
- Identifies performance improvement and integration opportunities across support services, ancillary and clinical service lines and facilities and partners to translate into realized efficiencies.
- Optimizes employee experience to retain engaged workforce focused on patient’s experience.
- Facilitates process improvements to achieve optimal experience for patients, families and referring physicians.
- Integrates with operational support services, finance, ITD, human resources and marketing functions.
- In collaboration with service line leads develops and completion of the budgetary process for departments as related to annual operating and capital budgets, with respect to expenses to support professional practices, and ongoing financial monitors and reports.
- Responsible for operational management to improve provider access and throughput for patient care.
- Promotes and maintains harmonious inter-intra departmental relationships and represents the departments in coordinating administrative and operational activities which interface with other departments.
- Researches, performs analysis, compiles data and advises COO and service line leads relative to financial performance, personnel management, space and equipment needs, and patient relations.
- Monitors, analyzes, trends, reports and implements actions to improve personnel staffing patterns, service quality and/or productivity performance.
- In collaboration with COO and service line leads at local level, assists in developing strategy and growth business/marketing plans.
- Leads team to ensure goals are met and deploys initiatives to achieve as needed.
- Delivers best-in-class efficient and patient-centered services.
- Ensures patient experience achieves desired benchmarks for outstanding service.
- Directs implementation of strategic objectives towards overall plan.
- Other duties as assigned.
Education:
- Master’s Degree in Business Administration, Finance, Health Care Administration or equivalent.
Languages:
- N/A
Certifications:
- N/A
Complexity of Work:
- Requires supervisory skills, excellent oral and written communication skills, strong organizational and time management skills.
- Ability to establish cooperative relationships and must be sensitive to the needs, concerns and safety of patients and visitors/families of diverse cultural orientation.
Work Experience:
- Minimum six years of administrative and management experience within a health care environment, preferably in a large medical practice or clinic setting.
- Knowledge of financial forecasting, cost effectiveness, planning and management of space or equipment, development and implementation of systems and resource management.
Physical Requirements:
- Requires frequent sitting, computer entry and normal or corrected vision.
- Manual dexterity sufficient to perform work on a personal computer.
- Requires the ability to walk to attend meetings and function in a stressful environment.
Personal Protective Equipment:
- Follows Standard Precautions using personal protective equipment as required for procedures.
The policy of Cleveland Clinic and its system hospitals (Cleveland Clinic) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinicâs Smoking Policy will be permitted to reapply for open positions after 90 days. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic facility.
Cleveland Clinic is pleased to be an equal employment employer: Women/Minorities/Veterans/Individuals with Disabilities
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