Expertise: Project Management for Customer System Delivery
Experience: 5+ years
Min. Education: BS in Engineering or related technical field
Location: Austin, TX
Reports to: Director of Project Management
Job Description
Growing high-tech company seeks an experienced Project Manager to lead project life-cycle support programs for customers in the oil and gas industry. JP3 is a rapidly growing data services company that has introduced a revolutionary new optical analysis system that measures natural gas, condensate and crude oil composition and physical properties simultaneously, in-line and in real-time, and reports them via local and cloud-based data information systems. The Project Manager is responsible for the successful planning, execution and customer acceptance of all orders. Keys to success include the ability to deliver a technical product with hardware, software and cloud-based components on-time and on-scope. The Project Manager must pull together the resources needed to ensure that JP3âs customers experience the highest level of customer satisfaction, which is a priority throughout the company.
Responsibilities
- Execute projects from award to completion:
- Facilitate the definition of project scope, goals and deliverables;
- Establish and maintain the project schedule, while coordinating and controlling all required project management systems;
- Define customer acceptance criteria and successfully close by meeting those criteria;
- Create detailed work plans which identify and sequence all activities needed to successfully complete the project;
- Define project tasks and resource requirements;
- Analyze project profitability, revenue, margins, bill rates and utilization;
- Facilitate regular project team and client meetings effectively;
- Acknowledge and recognize each team memberâs contributions;
- Develop good relationships with clients to foster trust and repeat business;
- Prepare and share project evaluations and assessment of results;
- Solve critical issues in a time-sensitive, customer-sensitive environment;
- Successfully transition customers through project acceptance to aftermarket maintenance and support.
- Serve as the primary liaison with the customer and be willing to travel for face to face interactions when necessary (approximately 25% of the time).
- Prepare and present on data performance metrics through the life of the system.
- Work with Sales to deliver life-cycle support and maintenance programs, ensuring customer satisfaction throughout entire system life.
- Work effectively with all functional groups within JP3 including Operations, Engineering, R&D, Software Development and Data Solutions to communicate status and troubleshoot issues as they arise.
- Simultaneously manage multiple projects and teams dispersed in different locations.
- Learning/Understanding different applications across the industry and their systematic relationship to an analyzer and its critical data outputs back to the customer.
Requirements
- Track record of successful project management of highly technical products and services in the energy industry (oil and gas experience highly preferred);
- Willingness and ability to learn the technical aspects of JP3 technologies and data services;
- PMP Certification (highly preferred);
- Experience with and ability to use industry standard project management tools and processes;
- Excellent written and verbal communication and interpersonal skills, including the ability to communicate effectively to customers and internal stake holders;
- Flexibility of schedule and ability to travel as needed;
- Undergraduate degree in Engineering or a related technical field, or Undergraduate degree in Business with significant experience managing technical projects;
- Minimum 5 years of experience in customer facing project engineering or project management role within a technical Industry;
- Valid driverâs license (with no restrictions) and proof of legal right to work in US.
Benefits
- Medical and dental/vision plans. Company pays 75% of premiums for employee and all dependents;
- Short term and long term disability plans;
- $100k of life insurance for employee;
- 401(k) plan;
- Bonus plan.