Operations/Service Manager

Job Posting – Operations/Service Manager

Why Montana Phone

In a world where everything is a check box on the internet to get what you want or need, we take a very different approach. For us…it’s personal. We know how imperative our clients voice systems are to the success of their business operations. As a locally owned and operated business with over 30 years of experience providing old school customer service methodology combined with new innovative products and services allows us to focus on the best model for our customers success.

From introduction to installation and beyond….we stay with our clients and they stay with us! Send us your resume if you think that you would like to work with us.

Skills we are looking for

· Highly Motivated and Driven personality that enjoys customer engagement

· Good listener willing to help employees and customers solve business issues.

· Exceptional logistic skills managing telecom/IT oriented work including installs, help desk tickets, remote engagements, on-site engagements, projects, database and systems integrations, contractors, and more

· Comfortable with telecom, internet, and cloud-based technology or technology oriented and willing to learn quickly

· Proficient with Windows based PC, Microsoft word, excel, power point, and outlook. Ability to use web-based applications for account management and lead generation.

· Comfortable with business accounting processes and ability to oversee those functions

· Excellent oral and written communication skills, detail oriented

· Travel in Montana – we have clients corner to corner in Montana. Some occasional travel may be required

· 5+ years supervising/managing employees and sub-contractors

· 5+ years experience managing an office as an Office Manager, Operations Manager, General Manager, Service Manager or Business Manager – preferably at a Telecom or IT organization

· 5+ years working in business to business engagements

· Organized and ability to manage multiple tasks, projects, tickets, engagements

Benefits

· 10 PTO Days (Vacation/Personal Days)

· 7 PTO (Fixed Holidays)

· 5 PTO Flexible Days (Sick, Flex, Floating Holidays)

· Paternity & Maternity PTO

· Schedule Flexibility

· Accident Insurance

· Health Insurance

· Dental Insurance

· Optional Vision Plan

· Paid Skills Training

Starting Salary Range $48K to $80K DOE

Location – Office Headquarters located in Missoula, MT.

Job Type: Full-time

Salary: $48,000.00 to $80,000.00 /year

Experience:

• Management: 3 years (Preferred)
• Customer Service: 3 years (Preferred)
• operations management: 3 years (Required)

Additional Compensation:

• Bonuses

Work Location:

• One location

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Flexible schedule
• Parental leave
• Professional development assistance

This Company Describes Its Culture as:

• Aggressive — competitive and growth-oriented
• Team-oriented — cooperative and collaborative

This Job Is:

• Open to applicants who do not have a college diploma