Medical Fitness – PREP Director

Title: p.r.e.p. Director
Department: Medical Fitness
Reports to: General Manager

Summary:

The p.r.e.p. Director is responsible for coordinating and overseeing the schedule and performance of the p.r.e.p. team members and p.r.e.p. patient members. He or she must be an expert in all aspects of the p.r.e.p. program and is responsible for the growth of program sales and for each member’s experience.

Essential Functions and Responsibilities (other duties may be assigned):


p.r.e.p. Program

• Proactively builds and maintains member relationships
• Provides semi-annual evaluations for team members
• Ensures that each member gets an appointment call and a folder is prepared
• Provides General Manager with program budget
• Runs reports on sales numbers and patient updates for meetings
• Leads weekly meetings
• Increases sales
• Motivates team and maintains a positive work environment
• Interviews and hires p.r.e.p. team members
• Trains and provides orientation for new team members

Members

• Delivers and receives daily information internally and externally via personal contact, ACAC Webmail and/or ACAC voicemail
• Establishes and maintains relationships with acac members/guests in order to make all members/guests feel welcome
• Keeps members informed of events and activities and encourage member participation
• Develops and implements programs that are consistent with acac’s mission and which will increase member participation
• Serves as main point of contact related to all p.r.e.p. program questions

Financials

• Establishes and operates within an accurate budget for the p.r.e.p. program
• Strives to increase gross and net revenue year-to-year
• Creates financial plans for new fitness programs to be reviewed by the General Manager; plans should clearly outline the purpose/goal of the program, target member/guest audience, minimum/maximum participants, dates for programs, as well as any fees to be charged
• Keeps up to date payroll and expense summaries and ensures they fall within the established budget

Administrative

• Reports milestones, achievements, and other outcomes at regularly scheduled meetings with General Manager
• Manages and directs all necessary administrative functions and assigned resources including maintenance of records in an orderly and confidential manner
• Follows prescribed administrative procedures and protocols when purchasing supplies
• Attends meetings and training as required
• Coordinates with other acac Directors and Managers to ensure an overall high level of success for the club
• Collaborates with Marketing Director to ensure marketing material is up-to-date and accurate; develops creative ideas that will market acac programs and increase participation

RESPONSIBILITIES

• Performs the Essential Functions and Responsibilities as described (other duties may be assigned)
• Remains competent in administering acac’s Emergency Action Plan and is alert and prepared for any emergency
• If unable to work, proactively seeks substitutes for shifts and immediately informs supervisor of the substitution
• Wears proper uniform at all times while at work and always presents the acac brand and standard anytime and anywhere the acac uniform is worn
• Attends departmental meetings and any other meetings as requested
• If not already certified, attends CPR and First Aid training provided by acac and maintains current CPR/FA certification for the duration of employment
• Attends New Hire Launch within 30 days of employment
• Checks acac email daily
• Ensures that time worked does not exceed 40 hours during the pay week (Sunday-Saturday); any overtime worked must be pre-approved by the supervisor
• Reads, signs, and abides by the policies included in the Team Member Handbook
• Parks in team member designated areas
• Club cleanliness is an all-team responsibility; helps whenever necessary in any area of the club to keep club neat and clean
• Helps with Service Day
• Helps with acac programs, special events, or activities outside department
• When supervisor or team members call or email, promptly returns contact
• Exhibits a positive attitude at all times and upholds acac’s values of teamwork, customer service, and engagement

QUALIFICATIONS

• High school diploma or GED required
• College degree preferred
• Experience leading or supervising teams
• Previous experience in setting and working within financial budgets
• Fitness certification
• Able to motivate both team members and p.r.e.p. members
• Leadership and management skills
• Able to delegate
• Current CPR, First Aid, and AED certifications a plus
• Superior customer service skills
• Excellent communication skills to work positively with different populations
• Must enjoy training, motivating, and communicating with people
• Able to work varied shifts, including days, evenings, weekends, and holidays
• Proficient computer and internet skills, including Microsoft Office Suite (Word, Excel, PowerPoint, etc.)
• Willing and able to respond immediately and appropriately to multiple or unexpected situations or emergencies
• Safety and customer service oriented

BENEFITS

• CPR/AED Training
• Worker’s Compensation
• Complimentary Individual Full Facility acac Membership
• acac Uniform Top Provided
• Paid Vacation
• Paid Time Off (PTO)
• Health, Dental, and Vision Insurance
• Other Optional Insurances Available
• 401(K)