Summary:
The Director position is passionate about the patient/guest experience and committed to improving lives. Fosters a regional/organization-wide approach in order to achieve sustainable results.
The Director is responsible for system-wide/regional patient experience programs, initiatives, training and interventions focused on ensuring that our patients’ experience is consistent, seamless, and extraordinary. The Director in partnership with key leaders enhances the patient experience environment as well as provides real-time coaching and education. Provides direct feedback to leadership regarding implementation of process changes to achieve and sustain patient experience best practices. Assists managers and staff with communication and integration of improvement efforts. Identifies opportunities and barriers to change; addresses issues appropriately to facilitate and sustain improved patient satisfaction outcomes.
Position Details:
FTE Status: Full Time
Shift: Days
FTE: 1.000000 (FTE x 80 = hours per pay period)
Responsibilities:
Develops and implements departmental goals, plans, and standards consistent with the administrative, legal and ethical requirements/objectives of the organization.
Directs and evaluates departmental operations, including information technologies, service level determination, and complaint management, to achieve performance and quality control objectives.
Plans and monitors staffing activities, including hiring, orienting, evaluating, disciplinary actions, and continuing education initiatives.
Prepares, monitors, and evaluates departmental budgets, and ensures that the departments operate in compliance with allocated funding. Coordinates and directs internal/external audits.
Within scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision. Must be able to work in a fast-paced environment and take appropriate action.
Requirements:
- Minimum Required Education: Bachelor’s degree.
- Minimum Experience: 5 years of relevant experience.
At UCHealth, we do things differently
We believe in something different: a focus on the individuality of every person. In big ways and small, we exist to improve the extraordinary lives of all those we serve. As Colorado’s largest and most innovative health care system, we as a team deliver on the commitment to provide the best possible experience for our patients and their families. We foster a true human connection and give people the freedom to live extraordinary lives. A career at UCHealth is more than a job, it’s a passion.
Going beyond quality requires the perfect balance of talent, integrity, drive and intellectual curiosity. We are looking for individuals who recognize, like us, that the world of medicine is ever-changing and are motivated to do what is right, not what is easy. We support creativity and curiosity so that each of us can find the extraordinary qualities within ourselves. At UCHealth, we’ll do everything in our power to make sure you grow and have a meaningful career. There’s no limits to your potential here.
Be Extraordinary. Join Us Today!
UCHealth recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our institution. As an affirmative action/equal opportunity employer, UCHealth is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual’s race, creed, color, religion, gender, national origin or ancestry, age, mental or physical disability, sexual orientation, gender identity, transgender status, genetic information or veteran status. UCHealth does not discriminate against any “qualified applicant with a disability” as defined under the Americans with Disabilities Act and will make reasonable accommodations, when they do not impose an undue hardship on the organization.
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