EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases â all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 3,300 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and top-notch workforce. EIS, a division of EBSCO Industries Inc., based in Birmingham, AL, is ranked in the top 200 of the nationâs largest, privately held corporations according to Forbes magazine. EBSCO is a company that will motivate you, inspire you, and allow you to grow. We are looking for the best. If you are too, we encourage you to explore our unique opportunities.
MISSION
EBSCO Information Services has an immediate opening for an Agile Development Director. This director is a servant leader who guides, coaches, and mentors managers and teams, helping them to deliver software solutions from the Enterprise Platform Agile Release Train that delight our customers. This role is primarily focused on the leadership and development of people and practices that enable self-directed teams to successfully deliver the business vision.
This role has the responsibility to work with technology leadership to ensure our principles and culture are reinforced and supported. You will work closely with product management leadership to establish clear business context for Agile Development Managers and Teams and work in partnership with the Enterprise Platform Program Team to support and enhance team empowerment, continuous improvement and innovation. This role reports to the VP of Development.
Primary Responsibilities
Lead the Organization
- Build trust throughout the organization
- Stay focused on customer and market needs for the Enterprise PlatformAgile Release Train
- Communicate EIS Technology vision and goals to managers and teams
- Actively support EIS Scaled Agile Framework (SAFe) methodology
- Be a champion of Self Directed Work Teams by educating on and modeling behaviors
- Understand and apply boundary management principles appropriate to SDWT maturity model
- Know when to operate inside the boundary and when to step out
- Recognize and acknowledge success
- Encourage managers to share feedback on the team, organization, and company via employee opinion surveys and other formal and informal channels.
- Share and respond to feedback as appropriate
- Champion diversity in the workforce
- Identify goals and improvements; use metrics as a basis for conversations and coaching
- Support organizational capacity through staffing, budget/compensation planning, skills development, and acquisition of required tools and technologies:
- Conduct regular succession planning activities for key roles within the organization
- Manage and approve staff performance and improvement plans
- Help to attract, recruit, retain, and develop top engineering and management talent
- Manage vendor engagements to the greatest effect to deliver the work
- Support continuous improvement of software engineering capability and software craftsmanship.
- Stay abreast of and share industry/technology trends relevant to the Software Engineering discipline
- Lead and promote training development goals for the organization
- Collaborate effectively and routinely share information and best practices across all functions to ensure organizational effectiveness
- Ensure staff understand and adhere to corporate policies and procedures.
- Handle escalations that cannot be resolved independently by teams or managers, and may similarly escalate to more senior management as appropriate
- Assign individuals to teams; address issues that teams cannot unblock; make personnel changes where necessary in collaboration with the Agile team and Program Team
- Support the budget process, supporting the ART and ensuring the teams are well supported and trained to perform at a high level
- Represent EIS in industry groups and events to create internal and external awareness of functional solutions.
- Meet regularly with managers one-on-one and provide coaching and engagement
- Foster a growth mind-set in all employees:
- Support employees in setting and attaining professional and development goals
- Coach and mentor employees on career and personal development, collaboration and Agile practices
- Support continuous learning Enable Agility
- Live the principles behind the Agile Manifesto and SAFe framework in all interactions and equip the teams and managers to do the same.
- Empower the managers. Lead accountability, autonomy and empowerment within the organization
- Enable self-directed work teams and Agile practices that establish an environment conducive to a high level of employee engagement and performance
- Provide support, guidance and advocacy for teams as they build quality into the product, receive rapid feedback on that quality, and empower the teams to deliver the high quality
- Foster and enable Innovation:
- Champion diversity of thought
- Empower teams and individuals to take calculated risks
- Create the time, space, and collaborative environment necessary for ideas to be shared and to grow
- Enable teams to fail fast through experimentation, and to learn from and share both their successes and failures
- Advocate for the Team and promote their successes, celebrate their failures, and share key learnings throughout the organization
- Be available to provide Software Engineering advice/assistance to Agile teams as needed
- Be present. Support and guide the team during all relevant Agile processes and practices.
Competencies
- Communication
- Technical presentations for technical and business audiences
- Community relations, presentations at conferences and events
- Written communications and thought leadership on technical issues
- Verbal communications in working groups and large group settings
- Leadership
- Technical thought leadership evidenced by tangible work product, i.e., white papers, original presentations, etc.
- Reinforcing EBSCO Way principles
- Ability to collaborate and build consensus
- Ability to build trust based relationships
- Ability to build an organization
- Ability to manage up, provide important context and seek input
- Ability to operate effectively in a SAFe organization
- Demonstrate a growth mind-set, seeks feedback often
- Strong ability to motivate others
- Great coaching and mentoring skills
- Ability to easily build new relationships
- Comfortable with constructive conflict
- A servant leader with a demonstrated ability to support self-organizing teams
- Willingness to take calculated risks
- Ability to make decisions under pressure, and to own the outcome
- Proficient in Agile methodologies and Agile best practices
Skills
Qualifications
- Minimum requirements
- BS in Computer Science or related engineering degree or equivalent work experience
- 5 + years of experience with software product development team leadership
- 5 + years of experience in scaling, availability and design of mission critical systems
- 5 + years of software engineering experience
- 2 + years of delivering solutions on Public Cloud providers
- 2 + years of Lean/Agile experience
- Preferred Qualifications
- Master of Science Computer Sciences
- Experience developing and deploying enterprise systems in Amazon Web Services
- Experience with Scaled Agile Framework
- Experience building micro service solutions
- Experience with Serverless offerings from Cloud Native providers
EBSCO Industries, Inc.is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. EBSCO strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.
EBSCO complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.
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