Customer Service/Project Manager

Job Summary: Integrity Communications and Solutions, Inc is seeking a full-time Customer Service/Project Manager in Hudson, WI. ICS is searching for a highly motivated and dependable individual who enjoys working in a fast-paced environment. Employee will assist in preparing work requests, keep clients informed on job status, and find new technicians. The position will be 8 am – 5 pm, Monday through Friday, with some on-call duties after hours and on weekends.

Duties and Responsibilities:

• Compose work orders and assign to appropriate vendor
• Ensure that all work requests are completed in a timely manner
• Communicate with client base on status of work orders
• Maintain written records of all work orders in database
• Review work orders on a regular basis and update status
• Conduct research to find new technicians in necessary areas
• Establish and maintain rapport with client base
• Perform administrative duties
• Assist in composing quotes/estimates for clients as requested
• Perform other related duties as needed

Knowledge, Skills and Abilities:

• Proficient in Microsoft Outlook, and Internet.
• Excellent written and verbal communication skills
• Typing/computer processing skills
• Customer service skills
• Ability to establish priorities and multi-task

Credentials and Experience:

• Bachelors Degree and Technical Background preferred, but not required.

Job Type: Full-time

Additional Compensation:

• Bonuses

Work Location:

• One location

Benefits:

• Health insurance
• Retirement plan
• Paid time off