The Clinical Director is responsible for assuring the delivery of high-quality patient services that meets the patient and the community focused goals of Hamilton by providing administrative, clinical, and operational oversight of all assigned sites.
In addition, the Director is responsible for the ensuring proper coordination of the Patient Centered Care Model (PCCM) within each assigned site in a manner that is both cost efficient and meets all regulatory agency requirements. This includes establishing work schedules, clinic assignments for staff, recruitment, staff development, employee relations, performance appraisals and monitoring time/attendance
This position is a member of the Hamilton Leadership Team.
ESSENTIAL FUNCTIONS:
Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.
The Clinical Director performs a wide range of duties, including, but not limited to the following:
1. Direct and supervise site manager(s) in assigned location(s) with day-to-day operations to improve productivity and customer service for efficient, quality healthcare.
2. Oversee and participate in the peer review process, complete annual performance reviews of assigned staff to insure performance goals related to production, clinical quality and regulatory compliance are met.
3. Partner with clinical and administrative leaders to identify, prioritize, implement, and monitor progress of information system enhancements and upgrades, as well as new system rollouts and stabilizing the EMR (Electronic Medical Record).
4. Lead process improvement initiatives focused on improving patient safety, maintaining compliance, and optimizing efficiency
5. Make recommendations for capital expenditures to ensure adequate, safe equipment is available for patient treatment.
6. Interact and cooperates with Hamilton administration and departments to provide integrated PCCM services and further the mission of Hamilton.
7. Monitor patient/employee relations and patient/employee satisfaction activities using periodic patient/employee surveys. Develops and implements action plans to increase employee engagement and improve patient satisfaction while demonstrating the ability to use tact and diplomacy when deal with patient complaints and employee relations issues.
8. Oversee quality initiatives for sites as defined by CMS and compliance as defined by the Joint Commission.
9. Maintain performance improvement activities within assigned sites and participates in CQI and the Joint Commission continuous improvement activities.
10. Determine the staffing needs of the nursing services department necessary to meet the total clinical needs of Hamilton patients.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS:
1. Knowledge of project management and regulatory strategies.
2. Attention to detail, ability to lead and follow processes and procedures from beginning to end.
3. Able to motivate others, mitigate employee conflict, complete performance appraisals and administer disciplinary actions.
4. Able to demonstrate interpersonal and relationship-building and project management skills.
5. Ability to motivate and work collaboratively with staff throughout the organization to effect change.
6. Strong analytical, operational and organizational skills; ability to balance priorities, make effective decisions, and contribute as a team player within the organization.
7. Demonstrate knowledge of and maintain the standards and requirements of the Health Insurance Portability and Accountability Act (HIPAA).
8. Excellent written and verbal communication skills. Able to communicate information in an organized and clear manner.
JOB REQUIREMENTS:
Minimum Education/Certifications: Bachelor’s Degree in Health-related field or Business field; or 5 years of experience in physician clinic management.
Valid LPN/RN license or MA Certification, preferred.
Master’s degree preferred.
Minimum Work Experience:
· Minimum of 3 years’ leadership experience in community clinic or related healthcare facility required.
· Experience managing multiple ambulatory medically-related sites.
· Ability to clearly execute plans of action and communicate medical and dental regulatory strategies with all internal and external stakeholders, to include the Board of Directors, Senior Management, and Leadership.
· Prior FQHC (Federally Qualified Health Center) experience preferred.
Other Requirements: Valid driver’s license with reliable transportation to travel throughout the service area.
Job Type: Full-time
License:
- RN (Required)
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