Project Manager/Customer Service Representative

Job Requirements Include: (but not limited to)

· Maintaining customer records, surveys and policy documents.

· Responsible for interfacing with our customer on matters such as (but not limited to) product information, inquiries, order handling and customer feedback

· Reporting / Recording / Logging information into spreadsheets, ERP, web portals.

· Filing, both electronic and physical folders and information

· Back up other Project Managers as needed

· Work closely with outside sales.

o Assist with prospects and customers to assure excellent customer experience.

· Communicate with / follow up with customers and prospects regularly

· Prepare / submit quotations / orders

· Complete ISO9001 paperwork and requirements

· Answering phone and speaking with customers / prospects

· Responsible for identifying and communicating to Shipping Department and Manufacturing Groups, customers’ packaging and shipping requirements.

· Set up for your customer/prospect visits. Including (but not limited to) making coffee, procuring and presenting food / beverages, making copies, getting necessary things prepared and organized for successful event. Clean up after event.

· Learning and using ERP system.

· Learning and using CRM and Constant Contact.

· Assisting Quality with documentation updates and templates for Project Management / Customer Service processes and procedures

· May assist Purchasing with logging information into ERP, researching information on web tools, updating spreadsheets, updating folders, and calling suppliers.

Qualifications / Skills:

· High School Diploma / GED

o Degree preferred but not required

· Experience in a Project Management environment preferred but not required

o Electronics Industry experience preferred but not required

· Excellent verbal and written communication skills

· Attention to Detail / Must be Highly Organized

· Microsoft Office Proficient – Word, EXCEL

· Take initiative to perform tasks, seek opportunities to improve customer experience

· Proficient Keyboard Skills / Low Error

· Professional appearance and demeanor

· Able to work well with all personality types

· Ability to multi-task and adapt to change with a positive outlook.

· Excellent time management and ability to be on time.

Job Type: Full-time

Salary: $16.00 to $18.00 /hour

Education:

• High school or equivalent (Required)

Work authorization:

• United States (Required)

Work Location:

• One location

Benefits:

• Paid time off
• Professional development assistance

Work environment:

• Office

Communication method(s) used:

• Email
• Phone
• Chat
• In person

Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company’s customer service policies
• Other duties as requested

This Company Describes Its Culture as:

• Detail-oriented — quality and precision-focused
• Innovative — innovative and risk-taking
• Outcome-oriented — results-focused with strong performance culture
• Stable — traditional, stable, strong processes
• People-oriented — supportive and fairness-focused
• Team-oriented — cooperative and collaborative

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• Open to applicants who do not have a high school diploma/GED
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education
• Open to applicants who do not have a college diploma
• A job for which people with disabilities are encouraged to apply

Schedule:

• Monday to Friday
• Overtime