Fusion is currently seeking an IT Manager to join our growing team based out of our corporate office in Woodbridge, NJ. In this integral role, you will be empowered to improve systems and processes for both internal team members and our clients (end users).
About Us
Fusion was founded in 2006, and has since made waves in the Corrections and Public Health sectors of government. Recognized by INC magazine as one of the fastest growing private companies in the United States, Fusion is looking to expand its hand-picked team to include a candidate through this job placement.
From a company culture perspective, we are a vibrant and diverse group who have come together to be leaders in healthcare IT and software for government agencies. The office provides open working spaces, several meeting areas as well as a cafĂŠ & gym on premise.
Because of the niche Fusion belongs in as well as the business model we operate with, we are looking for not only skilled and qualified candidates, but also candidates who have an outgoing personality and fit well with our other team members.
To date, Fusion has a phenomenal retention of our team members. Our fundamental belief is that employee satisfaction is critical to achieving our mission, so we provide competitive compensation, professional development, career advancement opportunities, and a supportive team-based atmosphere. We also provide a full range of health related benefits, including medical, dental, vision and 401K. And we offer work-life enhancements like business casual dress code, and an easy-going corporate structure.
Fusion has been recognized by Inc. 5000 List of Fastest-Growing Private Companies â thanks to the tireless efforts of our team. If you are a talented professional and our mission speaks to you, please speak to us!
Job Roles
- Implement new procedures to improve overall efficiency and effectiveness of department.
- Responsible for training new staff members.
- Serve as a liaison between project management and information technology management.
- Assume overall responsibility for the performance and coverage of Applications Support Team.
- Schedule Work Hours and On Call Rotation for 24/7 Coverage
- Strategize on Organization, Responsibilities, Schedules, etc. of Applications Support team
- Plan, direct, and monitor operational/tactical activities of team
- Meet business and operation targets, including SLAs and OLAs
- Establish relationship with end user leaders and other functional managers
- Provide guidance on process improvements and recommend changes in alignment with business tactics and strategy for area of responsibility
- Provide coaching and leadership to assigned team members.
- Increase automation of support processes and collaborate with financial and compliance advisors on budget and approval processes
- Act as point of escalation for all major events
- Communicate Service Disruptions to Management
Experience and Skills
- Minimum of 2 years of relevant experience
- Experience managing a 24/7 team, monitoring applications and systems
- Experience in clinical, diagnostics, or hospital application environment is preferred
- Must be able to multi-task, prioritize, and manage time efficiently
- Prior experience receiving issues via ticket system highly preferred
- Prior experience in a tech support role
- Outstanding communication, presentation, and interpersonal skills
- Must be able to work under high pressure situations and in a fast-paced environment
- Excellent Customer Service Skills
- Excellent Technical and Critical Thinking Skills
- Ability to lead a team in resolving difficult end user situations
- Proactive and proven ability to manage operations and drive efficient processes
- Exceptional verbal and written communication skills when dealing with customers and business partners
- Practices effective and appropriate communication skills, providing valuable feedback and constructive criticism when needed
- Skills in people and project management, planning, problem solving, innovation, analysis, communication and negotiation
- Organized, articulate, professional, and leadership mentality
- Sharp analytical and problem-solving skills
- Ability to understand complex business flows
FUSION IS AN EQUAL OPPORTUNITY EMPLOYER
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