Hotel Operations Manager

Comfort Inn, Downtown Detroit is looking for an operations manager to add to our team. The Operations Manager must have the ability to independently manage the day-to-day operations/activities of the Hotel staff. Perform other duties as assigned including assisting staff with their job functions during peak periods as well as support for the Hotel as a whole. This position offers incentives and opportunities to move up in our company.

Responsibilities:

• Support the General Manager to ensure staff receives proper training for each position, including safety training and standard operating procedures
• Ensure all brand standards are being maintained
• Hire, manage, schedule and supervise local staff in a hospitality environment
• Directly oversee Front Office, Housekeeping, Maintenance and Breakfast.
• Monitors cost controls for each department on a regular basis
• Inspect guests’ rooms, public access areas, and outside grounds for cleanliness and appearance
• Answer guest complaints and resolves problems to maintain Guest Satisfaction
• Assist the General Manager with resolving employee issues
• Adhere to all franchise and company procedures and regulations as well as standard operating procedures
• Ensure employee paperwork, work schedules and payroll are completed and submitted in a timely manner
• Audit daily reports and processes monthly reports
• Order supplies and equipment as needed and in accordance with company procedures
• Maintain excellent communication with all employees
• Cover shifts in all departments as needed to ensure coverage or when overtime is not approved
• Complete a property walk twice a day and ensure the property is cleaned and well maintained at all times
• Assist team supervisors and managers with constructive coaching and counseling
• Implement department incentives
• Focus on guest satisfaction scores
• Motivates and empowers staff to solve guest issues
• Ensures training and on boarding of all new team members are thorough and completed in a timely fashion
• Ensure brand and cleanliness standards are followed by Housekeeping Department.
• Complete other duties as assigned by the General Manager
• Open availability
• Strong leadership skills
• High level of responsibility and accountability
• Strong management, communication and organizational skills
• Developing and Implementing strategies that will ensure a positive experience that exceeds guest’s expectations
• Performs functions of the General Manager in his or her absence
• Work collaboratively with all department managers to make sure operations are running smoothly in tandem with one another
• Conducting daily/weekly meetings to ensure that all departments are in working order
• Fully responsible for all aspects of all departments.
• Anticipate all guest needs and respond promptly & accordingly
• Establish and maintain standards for staff performance and customer service
• Maintaining full knowledge of all inner working of the hotel, including room rates, hotel policies, specials, availabilities, hotel events and more.
• Staffing the hotel appropriately
• Reviewing employee behavior, appearance and performance
• Ensure any maintenance or repairs are scheduled around our guests, and ensure units are to standards afterward

Key attributes of this position include:

• Strong leadership skills; a willingness to lead by example
• Excellent verbal and written communication skills
• Solid understanding of all aspects of hotel operations
• Proficiency in financial analysis and budgeting
• Self-initiative and self-accountability
• A passion for guest service and the hospitality industry

Experience:

• Management: 4+ years (Required)
• Hotel: 2+ years(Required)

Education:

• Bachelor’s (Preferred)

Job Type: Full-time

Salary: $35,000.00 to $37,000.00 /year

Experience:

• Hotel Manager: 2 years (Required)
• Front Desk: 1 year (Required)
• General manager: 3 years (Required)

Shifts:

• Morning (Required)
• Mid-Day (Required)
• Evening (Required)
• Graveyard (Required)