Hotel General Manager

Job Description

Supervise and manage the overall operations of the hotel including front office, housekeeping and maintenance departments to achieve high levels of customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals.

Ensure that the arrival, departure, and all other guest contact are conducted in an efficient and friendly manner.

* Demonstrate effective labor management through proper scheduling, monitoring, and adjusting based on business needs.

*Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.

*Implement company and franchise programs.

*Provide training for new and entry level associates

*Train, develop, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members.

*Communicate both verbally and in writing to provide clear direction to staff.

*Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.

*Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.

*Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.

*Develop strong relations with other hotel department to help implement strategies to continually improve occupancy levels and revenues.

*Comply with attendance rules and be available to work holidays, nights, weekends and potentially overnight shifts when required.

*Perform any other job related duties as assigned.

Experience, Skills and Knowledge

*Minimum 2 years of management experience as a Hotel General Manager, AGM or Operations Manager.

*High School diploma or equivalent required.

*Proficient with PMS system and computer literacy in MS Office and Internet.

*Maintain a professional appearance and manner at all times.

*Communicate well with guests.

*Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.

*Able to manage multiple tasks at all times and have excellent organizational skills.

*Must be able to stand up for 4 or more hours at a time.

*Able to observe and detect signs of emergency situations.

*Able to establish and maintain effective working relationships with associates and customers.

*Able to remain calm and alert, during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates.

*Command of the English language both written and verbal.

Job Type: Full-time

Experience:

• general manager: 2 years (Required)

Education:

• Associate (Required)