Executive Vice President of Technology Operations

Position Purpose:

• The purpose of this position is, but is not limited to, overseeing operational aspects of the technology function for TASC. The Executive Vice President (EVP) of Technology Operations will oversee the day-to-day general operations of the organization’s computer systems, networks, programs, IT security, infrastructure and other technologies. The scope of the position includes all corporate computing systems, internal supporting systems, and operating, maintaining and enhancing the existing portfolio of customer facing applications.
• This is a full-time, exempt position working Monday through Friday with standard business hours and an on-call requirement. The position reports to our Chief Technology Officer.

Positional Responsibilities:

• Reports to the CTO on setting the short- and long-term objectives while providing the management necessary to achieve profits, growth, or other goals of the organization
• Oversees the integration of technology into business operations with the goal of using technology to improve operations or efficiency
• Oversees the planning, installation, operation and maintenance of information systems and equipment
• Keeps abreast of government regulations applicable to systems operations and ensures corporate compliance. Works with organizational leaders to develop operational technology plans, policies and procedures in alignment with company goals and standards
• Work closely with Chief Technology Officer and Operations to define and deliver product/technology enhancements for existing products and technology
• Leads shared IT services across infrastructure, DevOps, SysOps, desktop computing and support, IT Security, Portfolio Management and Planning
• Responsible for full life cycle system development, including physical infrastructure design, programming, integration, installation, and functionality testing to enhance and maintain existing products and technology
• Develops, tracks and controls the development of annual operating and capital budgets for purchasing, staffing and operations
• Collaborates with the SISO to manage and implement IT security standards, best practices, architecture and systems to ensure information system security as mandated by the Rashke Holdings Enterprise
• Responsible for the budgeting, vendor management, and contracting execution for IT partners
• Accountable and responsible for the organization’s PCI and NIST compliance plans and executing plans on adverse findings
• Responsible for ensuring the stability and partners for the FISMA environment for government contracts
• Implements processes and methods for auditing and addressing non-compliance to information security standards. Makes recommendations and assists in the implementation of changes to work methods and procedures to make them more effective or to strengthen security measures, ensuring security and compliance standards are met
• Develops policies governing business continuance, disaster recovery, standards, purchasing and service provisions, and support all company policies and procedures
• Responsible for recruiting the best and brightest technical talent to TASC
• Operate within TASC’s guidelines pursuant to the Employee Handbook and all Policies and Procedures
• Perform additional duties as requested by Supervisor and/or Management

Position Supervises:

• Production Support and Infrastructure Teams

Positional Competencies:

• Deep knowledge of technology environments, including networks, cloud computing (especially AWS), computer system characteristics, platform integrations, API’s, hardware platforms, enterprise software applications
• Ability to manage outsourced systems and information assurance/security
• Skilled in workforce planning strategies to include employees onsite, remote and offshore contractors
• Effective negotiation and vendor management skills
• Exceptional oral and written communication skills with expectations to present technology issues and solutions to the President, CEO, and the Board of Advisors

Qualifications:

• Bachelor’s Degree in Engineering, Computer Science or related field is required
• Minimum of 10 years’ experience in a Technology Leadership role
• Previous experience in a technology development role preferred
• Previous experience in the technology division of the payments industry is a plus
• Experience leading a call center, telephony and remote employees is a plus

Corporate Core Competencies:

• Adaptability – Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs
• Initiative – Deals with problems as they arise, focusing energy and resources on those situations until resolved; identifies new opportunities and takes action; takes on new responsibilities when needed
• Results Focus – Can be counted on to meet or exceed goals; pushes self and others for results; is a conscientious worker who can be relied upon to handle unforeseen obstacles
• Customer Focus – Meets internal and external customer expectations; delivers upon commitments; build customer confidence; follows through on requests gaining trust and respect
• Ethics/Integrity – Is seen as a direct, truthful individual; adheres to appropriate core values at all times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches

Leadership Competencies:

• Creating and Communicating Vision and Strategy – Develops a clear vision that inspires the workforce; able to foresee future business trends and implications; directs individual and group energies to key objectives by establishing clear, aligned goals, measurements and accountabilities; develops a strategic vision collaboratively with others ensuring its communication and translation into operational goals; engages people in commitment to the vision through participation, dialogue and compelling communication; surfaces and resolves inconsistencies in critical messages across organizational lines
• Decision Making – Gathers data, seeks input from key stakeholders and bases decisions on relevant facts considering both the long and short term implications and impact of decisions both on own department goals and on other departments; distinguishes between relevant and irrelevant information to make logical decisions; makes decisions without undue delay; demonstrates a willingness to make unpopular decisions in the best interest of the organization; accepts responsibility for consequences (both positive and negative) of own actions and decisions; when appropriate, cuts losses and moves on
• Business Planning and Implementation – Understands key competitive advantage leverage points (competitive position vis-a-vis other companies in the industry, regulatory requirements and trends, current and emerging technologies); develops and understands “what if” scenarios (e.g., price, economic factors, technologies, demographics and regulatory changes) that impact the business unit’s future competitiveness; generates business plans that fulfill corporate strategy; leads efforts to improve major systems, core work processes, practices and policies (e.g., resource deployment, etc.); proactively analyzes impact on revenues and margin to prioritize and promote those product and service offerings that meet the company’s revenue expectations (e.g., maximize both growth and net income)
• Financial Acumen – Uses key financial indicators and measures to optimize the financial decision-making of TASC; applies knowledge of key financial indicators/measures to evaluate alternative courses of action and selects optimal solutions for TASC’s long-term benefit (e.g. minimize risk, maximize profit); Possesses strong analytical skills and an ability to interpret complex data in meaningful and relevant ways (e.g. budget preparation, corporate planning, revenue forecasting); Understands balance sheet metrics, interplay with the income statement and how to manage appropriately; Uses information technology tools available to understand dynamics of business, forecast accurately and proactively addresses proficiencies in performance
• Leadership – Communicates optimism regarding organizational issues and challenges; champions the interests of own group or function to the organization as a whole; ensures the communication of important information throughout the organization; is up-front and honest with people at all times; sets a strong example of competence, integrity, dedication, fairness and concern for the welfare of direct reports and TASC as a whole; provides a vision to guide people through significant changes in the organization

Physical Requirements:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While this is primarily a sedentary role, the employee is regularly required to talk and hear. The employee is also required to sit, stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

TASC is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, gender identity, gender expression, pregnancy, national origin, citizenship status, disability, genetic characteristics, sexual orientation, marital status, domestic partner status, military status, protected veteran status, disability status or any other characteristic protected by law.

Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. TASC participates in E-Verify.

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