Begin Your Rosewood Journey
We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.
Rosewood Miramar is looking for a Director of Human Resources to join our Human Resources Team!
Overview
This position will be responsible for the leadership and management of all functions of the Human Resources department, in accordance with hotel standards. Plans, directs, implements and maintains a service and management philosophy which serves as a guide to respective associates.
Essential Responsibilities
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Responsible for all HR duties such as effectively assisting management and staff with entering new hires and employee changes data in ADP, answering routine questions, accurate record keeping, filing, and similar duties.
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Ensure that standards are maintained at a superior level on a daily basis.
- Constantly monitor Human Resources associatesâ performance in all phases of service and job functions, rectify any deficiencies with respective personnel.
- Monitor the associates’ interaction with guests and employees; resolve discrepancies with respective personnel.
- Assist departmental associates with their job functions to ensure optimum service to guests/ employees.
- Observe guest reactions and confer frequently with associates to ensure guest satisfaction.
- Maintain files on all current laws regarding Human Resources on:
Wage and Hour
Workers Compensation
Immigrations
Unemployment
A.D.A
Alcoholic Beverage Service
- Develop and maintain current job descriptions for all hotel positions.
- Identify and use outside recruiting sources.
- Ensure that the application, screening, interview and hiring process for all candidates is carried out in accordance with hotel policy and procedures.
- Develop and ensure a proper orientation program is delivered to all new hires.
- Ensure accurate maintenance of all employee files.
- Conduct, monitor and critique in-house training programs/sessions.
- Provide feedback to Human Resources associates on their performance. Handle disciplinary problems and counsel employees.
- Establish guidelines for performance reviews on all employees. Ensure completion and placement in employees’ files.
- Establish progressive discipline procedures; monitor compliance with such; conduct counseling sessions with employees; ensure documentation and placement of records in employees’ files.
- Conduct and document exit interviews with all terminated employees; ensure placement of documentation in employees’ files.
- Audit employee benefits records.
- Conduct audits on hotel payroll records, verifying accuracy of titles, rates and status.
- Complete and maintain current records on a competitive wage and benefit survey for all hotel positions.
- Complete documentation and monitor billing on employee insurance and C.O.B.R.A, ensuring entitlement of payments.
- Investigate, complete documentation and coordinate occupational benefit plan compensation, ensuring entitlement of payments.
- Investigate and prepare reports on E.E.O.C. charges; coordinate hearings with Labor Relations lawyer.
- Investigate and respond to unemployment claims.
- Complete designated forms required by local/state/federal government and maintain on file the breakdown of all related benefit costs.
- Complete filing of work permits.
- Coordinate employee requests, ensuring authorized approvals and paperwork on:
Leave of Absence
Transfer
Sick Days
Bereavement Time
Personal Usage
401 (k)
Vacation
FMLA
- Establish relationships with local emergency care facilities and follow up on each use of the facility by the hotel.
- Secure and coordinate non-cost benefits for employees (i.e., movie tickets, discounts, credit union).
- Develop and coordinate employee incentive and recognition programs.
- Plan and coordinate with the Executive Committee all employee social and sports activities
- Contact local organizations and establish “Good Will” projects which the hotel can become involved with to promote positive public relations with the local community.
- Update the employee handbook.
- Prepare Human Resources budget annually. Track actual to forecast and keep expenses within budget.
- Maintain confidentiality and security of employee and hotel records.
- Attend designated meetings.
- Prepare and send all designated corporate reports.
- Foster and promote a cooperative working climate, maximizing productivity and employee morale.
- All other duties as required.
Requirements
- Must have working knowledge of Federal and California employment laws and regulations.
- Must have intermediate working knowledge of Microsoft Office and Internet search ability.
- Working knowledge of ADP Workforce Now payroll platform with the overtime, vacation pay, and/or sick pay is preferred.
- Ability to understand the flow of Human Resources transaction and processes.
- Must have excellent problem solving/judgement skills with high level of attention to detail and accuracy.
- Must have strong organizational skills and a proven ability to work under pressure and deadlines.
- Must have a strong sense of urgency to respond to and address all HR-related inquiries timely and professionally from both internal and external customers.
- Must be able to effectively draft and prepare professionally written correspondence, e-mails, facsimiles, and memorandums.
- Must possess a proven ability to multi-task.
- Must have customer service focus with ability to actively listen and understand all internal customers.
- Must be comfortable with change and operating in a fast-paced and demanding environment.
- Must be able to behave professionally at all times while exercising very high levels of confidentiality and discretion.
- Spanish speakers preferred.
About Rosewood Miramar Beach
Rosewood Miramar Beach features 161 ultra-luxury guestrooms across 16 acres, including a glamorous Presidential Residence, a Bridal Suite, and multi-bedroom family bungalows nestled among rolling lawns and mature landscaping.
Guests are treated to estate-style service, entirely personalized to complement their every need. Amenities include an oceanside bar and restaurant with an outdoor terrace, a signature restaurant, two swimming pools, a SenseÂŽ spa, a state-of-the-art fitness center, beach club and screening room. In addition, the resort offers 12,000 square feet of indoor and outdoor event space including a 6,000-square-foot ballroom.
Competitive Benefits
- Medical
- Dental
- Vision
- Life Insurance and AD&D
- Short Term and Long-Term Disability
- Complimentary Room Nights
Connect with us
Qualifications
Experience
- Minimum five years’ experience as a Human Resources Manager or Director at a luxury or ultra-luxury hotel/resort.
Education
- College degree.
General Skills
- Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
Technical Skills
- Ability to organize tasks and assign responsibilities to subordinates; ability to educate staff members to develop their knowledge and skill; thorough understanding of the training process; solid planning skills; thorough knowledge of government labor laws and regulations; thorough knowledge of benefits processing; proficiency with Microsoft Office products; proficiency in ADP preferred
Language
- Required to speak, read and write English, and do basic mathematics. Bilingual in Spanish preferred.
Licenses & Certifications
- SHRM OR PHR certification preferred
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