REGIONAL VICE PRESIDENT I EVS, Charlotte

Job Summary:

Charlotte, NC or Atlanta, GA

Working as the Regional Vice President of Enviornmental Services you will be responsible for planning and directing operations within the assigned region in order to support the Key Performance Indicators.

Key Responsibilities:

• Participates in strategic planning meetings
• Supports the development and implementation of support department programs that meet client needs, regulatory agency requirements and meet client, patient and customer satisfaction
• Participates in the sales process for the acquisition of new business. Coordinates the development of proposals and contracts. Prepares and conducts presentations to prospective clients
• Conducts Team meetings with Regional Team Members to discuss current objectives. Prepares agendas and conducts training sessions and presentations on issues regarding quality, safety and human resources
• Visits units regularly to inspect unit operations to ensure contract compliance. Participates in C.A.R.E audits
• Interfaces with existing clients to maintain client satisfaction and account retention
• Resolves client, patient and customer satisfaction or employee related complaints which have been elevated from Regional Directors of Operations. Interfaces with legal and human resources to obtain procedures for various customer and employee related charges
• Conducts appropriate annual and semi-annual performance evaluations
• Completes all daily, weekly or monthly reports as outlined in the corporate policy and procedures on a timely basis meeting all prescribed deadline
• Projects and practices consistent ownership attributes, which provide a high level of customer service at all points of contact
• Participates in Patient Visitation rounds with account management team during each site visit

Preferred Qualifications:

• Bachelor’s Degree required; Master’s Degree preferred; or equivalent combination of education and experience
• Minimum of eight years progressive experience in multi-unit f hospitality management, plant operations management, environmental services, patient transportation, laundry & linen distribution, and/or other Support Services areas
• Strong background in a senior leadership role with exposure to contract management, customer service, people development, environmental services, etc
• Must have a proven track record and knowledge of growing a business
• Exhibits strong communication, presentation and listening skills
• Ability to multi-task, establish priorities, and maintain organization in a changing environment
• Exhibits initiative, responsibility, flexibility, and leadership
• Must have strong analytical skills
• Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
• Extensive travel required in this position