The Project Manager is responsible for ensuring all maintenance and repair work orders are completed in a timely and professional manner while meeting/exceeding the client expectations. Consequently, this position requires a high level of responsibility with years of managerial experience for at least 3 people, a result oriented – can do attitude, and schedule flexibility to take calls after business hours and on weekends.
Essential Functions:
- Manage client work order verification process according to client service level agreements
- Provide timely price quotes to the clients and follow up with them
- Establish and maintain existing vendor relations
- Match and assign the appropriate vendor for the work order
- Ensure the timely dispatch of vendors
- Maintain accurate records of the work orders, invoices, reports, emails and other correspondence
- Collaborate with clients on a national level and update them on the status of each phase of work
- Analyze and resolve client issues and concerns in a professional demeanor
- Evaluate and reconcile vendor invoices
- Daily review and management of assistant project managers work; prioritize workload
- Work with billing and invoicing department to bill clients accurately for work orders
- Consistently ensure client work orders are completed per their service level agreements
- Act as the point person for problem resolution and client relations for multiple projects
- Must be able to perform the job physically from office Monday through Friday during normal business hours and be available to work on-call weekends with advance notice (usually once or twice a month)
- Must be available to take emergency calls after standard business work hours and on weekends
- Comply with the company protocol and procedure at all times
- Perform other miscellaneous duties as assigned
Required Competencies:
- Managerial skills: Project Management, Time Management and People management
- Problem Solving / Analysis skills
- Communication Proficiency
- Customer Service Experience
- Basic experience operating computer hardware and software and ability to learn new software
- Ethical Conduct
RSM Maintenance LLC is an Equal Employment Opportunity employer and is ADA compliant.
RSM provides a friendly and open work environment. We offer medical, dental, vision benefits as well as a 401k savings plan and paid time off.
Job Type: Full-time
Experience:
- People Management: 3 years (Required)
- Project Management: 5 years (Preferred)
- Client Relationship Management: 5 years (Preferred)
- Construction Trade: 5 years (Preferred)
Education:
- Bachelor’s (Preferred)
Work authorization:
- United States (Required)
Work Location:
- One location
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
- Paid time off
- Parental leave
- Tuition reimbursement
Find one job in US 