Mentor Experience Manager

General Description/Position Summary Mentor Experience Manager (MEM) plays a key role in SPEAK Mentorship mentoring programs. The MEM reports to the Executive Director (ED), and is crucial to the operational success of SPEAK Mentorship. The MEM manages the entire mentor process, including: recruitment; on-boarding; training; matching; mentor engagement; mentor partnerships coordination; and more. The person in this position must possess excellent communication and organizational skills. SPEAK Mentorship works on building a network of support for girls and women of immigrant and first-generation American backgrounds, and the MEM ensures we have the qualified mentors to support these girls and to build our network.

For the 2019 – 2020 academic year, SPEAK Mentorship will be working with students in the New York area. Our mentor network consists of mentors from across the nation. The MEM supervises the Mentor Relations team which consists of a Mentor Relations Associate (MRA) and a Mentor Relations intern. The team will coordinate with the Mentoring Program Administrator (MPA) in order to help with the mentor matching process for each mentoring round. The MEM primarily develops the relationship between mentors and SPEAK, ensuring the mentors are included and engaged within the SPEAK network, supporting them where necessary, and providing them with an outstanding experience throughout. The MEM, therefore, must work cross-functionally with other members of SPEAK to ensure mentor attendance for other SPEAK Mentorship activities such as Speaker Series events and conferences.

Duties and Responsibilities

• Enhancing processes to improve mentor sourcing, recruiting, screening, training and further relationship building of mentors to support the SPEAK Mentorship mentoring program
• Identifying and developing relationships with mentor partner organizations to maintain sources for recruitment and potential funding.
• Continuously improving the mentor application process to ensure quality candidates and enhance compatible mentor-mentee match making
• Cultivating relationships with mentors, ensuring their continued engagement within the SPEAK Mentorship network and their development as mentors and potential donors
• Ensuring all mentoring materials are complete, up to date, and properly managed
• Supervising the Mentor Relations team to efficiently balance tasks and ensure clear team communication
• Utilizing surveys and other monitoring and evaluation tools, to understand mentor matches, program operations, and identifying areas of improvement
• Developing and facilitating initial and continuing mentor training
• Serving as a critical cross-functional team member, assisting in the planning of events that include mentor participation
• Developing and supporting mentor outreach, such as newsletters, social media campaigns, and an online mentor network to keep mentor engaged and active
• Fulfilling budgeting and reporting requirements as necessary

Required and Preferred Qualifications

• Minimum of a BA, MA preferred, in a relevant area (Social Work, Education, etc.)
• Experience working with adults required
• 2 years of experience in a recruitment role preferred
• Extremely effective communication skills
• Start-up and nonprofit experience a plus
• Creative, entrepreneurial attitude
• Personal qualities of integrity, credibility, and a commitment to and passion for SPEAK Mentorship’s mission
• Knowledge of and commitment to serving girls of immigrant or first-generation backgrounds, and advocating for their development as they pursue knowledge of careers before transitioning from high school to college
• Demonstrated ability to prioritize and manage multiple projects with attention to detail, handle interruptions, maintain focus on tasks and produce accurate work in a fast-paced environment and under deadline pressure.
• Ability to work independently and as part of a team.
• Strong problem solving skills.
• Ability to work flexible hours including occasional weekends, evenings, and holidays as needed.
• Highly organized, motivated, and professional
• Demonstrated ability to maintain confidentiality in all matters and a strong sense of ethical conduct that will inspire confidence.
• Computer literate and technologically proficient

• Proficient in Microsoft Office Suite (Excel, Word, Power Point) and Google Suite
• Familiar and moderately skilled at social media platforms, Canva, and Mailchimp

Performance Standards

• Performs functions with attention to detail, appropriateness, accuracy, and promptness, proactive in communication efforts.

• Meets deadlines and commitments towards all constituents, ensuring program effectiveness.

• Able to be inclusive of all voices, helping to grow all important networks.

• Demonstrates initiative and creativity to anticipate and solve problems.

• Demonstrates effective working relationships with whole SPEAK Mentorship team and stakeholders.

• Proposing and reaching short term goals to keep the organization progressing, while also establishing long term goals aligned with long term vision.

• Flexible and collaborative approach to work, working within defined role and opening lines of communication with all individuals for a healthy organizational culture.

• Being an upstanding citizen of the organization by conscientiously advancing organizational culture.

This job description does not list all duties of the job. You may be asked to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. SPEAK has the right to revise this job description at any time. The job description is not a contract for employment.

SPEAK Mentorship Inc. is an EOE.

Job Type: Part-time

Salary: $3,000.00 to $5,000.00 /year

Experience:

• managerial: 2 years (Required)

Location:

• New York, NY (Preferred)

Work Location:

• One location
• Fully Remote

Benefits:

• Flexible schedule

Working days:

• Monday
• Tuesday
• Wednesday
• Thursday
• Sunday

Hours per week:

• 10-19

Typical start time:

• 10AM

Typical end time:

• 7PM

This Job Is:

• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• Open to applicants who do not have a college diploma
• A job for which people with disabilities are encouraged to apply

Schedule:

• Monday to Friday
• Weekends required