Home Improvement retailer expanding their business to include a Customer Service position! This role will be focused on handling customer concerns and finding the best solutions. This role is full time, Monday through Friday 830am-5:30pm. Wonderful opportunity to grew ! See additional details below:
- Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureresolution
- Keep records of customer interactions, process customer accounts and file document
- Assist with placement of orders, refunds, or exchanges
- Compile reports on overall customer satisfaction
- Resolve customer complaints via phone, email, mail or social media
- Manage large amounts of incoming calls
- Prepare product or service reports by collecting and analyzing customer information
Requirements: Proven customer support experience
- Track record of over-achieving quote
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- High school diploma or equivalent; college degree preferred
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Recommend potential products or services to management by collecting customer information and analyzing customer needs
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Job Type: Full-time
Experience:
- Call Center: 1 year (Required)
- customer service: 2 years (Required)
Education:
- High school or equivalent (Required)
Additional Compensation:
- Store Discounts
- Bonuses
Work Location:
- One location
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
- Paid time off
- Flexible schedule
Work environment:
- Office
Communication method(s) used:
- Phone
- Chat
- In person
Job Duties:
- Answer incoming customer inquiries
- Collaborate with management teams to stay updated on new products, services, and policies
- Record customer information within our customer service database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company’s customer service policies
- Other duties as requested
This Job Is Ideal for Someone Who Is:
- Dependable — more reliable than spontaneous
- People-oriented — enjoys interacting with people and working on group projects
- Detail-oriented — would rather focus on the details of work than the bigger picture
- Autonomous/Independent — enjoys working with little direction
- Innovative — prefers working in unconventional ways or on tasks that require creativity
- High stress tolerance — thrives in a high-pressure environment
This Job Is:
- A job for which military experienced candidates are encouraged to apply
- A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
- Open to applicants who do not have a college diploma
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