Actual Job Title: Director, Food Strategy
Keywords: Food Strategy Director, Business Strategy Director, Client Services Director, Coffee Manager, Vending Manager, Account Manager, Client Relationship Manager
Education and Experience
- Bachelor’s degree required; MBA strongly preferred
- 5+ years’ experience managing large on-going programs
- “Big 4” consulting experience preferred
- Contract food service operations knowledge/experience preferred
- Proven ability to define and execute change strategies
- Proven ability to influence and manage external resources in a highly matrix’ d environment
- Proven business analytical capabilities to solve complex business issues
- Proven ability to work efficiently and effectively under pressure in a fast paced environment
- Excellent oral and written communication skills needed to communicate with all levels of the organization
- Experience using data visualization tools, Microsoft Office/Project, and visual features of statistical software tools to communicate complex ideas to non-technical audiences
Preferred
- Experience with an ERP system (i.e. Oracle, PeopleSoft, SAP, JD Edwards).
- Reporting tool experience (i.e. Business Objects, Crystal Reports).
Join the exciting world of unattended refreshment and food solutions with Canteen One, the largest national account management company in the industry. As part of Compass Group USA, the leading foodservice and support services company, Canteen One gives you the opportunity to work with Fortune 500 companies, learn from some of the brightest and most experienced minds in the industry, and become part of a diverse team committed to providing the best possible service to our clients and customers each day. We are committed to attracting, retaining and developing top level talent—if you’re up for the challenge, contact us today. We think you’ll feel right at home!
great people. great services. great results.
Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.
The Director position offers an opportunity to oversee the coffee, snacks and beverage program for a Compass national client. The position will be responsible for the oversight of the on-site market/coffee strategy and execution on the clients’s campus, including business strategy, experience strategy and operational optimization. Most importantly, the Director will be tasked with driving strategy and identifying opportunities to improve service across all qualitative and quantitative metrics. In this role, the Director, Food Program Operations, will work with Compass ONE and Canteen ONE and collaborate with senior leadership across Compass Group NA. The position is responsible for developing and maintaining strong relationships with our clients and delivering an unparalleled guest experience.
- Define program strategy, scope, goals and deliverables that support client’s objectives in collaboration with senior executives and field operations.
- Assist senior leadership on developing plans to move the departments forward
- Increase team’s accountability, develop and implement best practices, properly handle industry needs and effectively handles change management.
- Establish and maintain senior client relationships.
- Establish appropriate communication level with clients to enable effective implementation and joint monitoring of the contract.
- Build network within the appropriate Compass Sectors to enhance the business performance of the client.
- Manage all aspects of the contract to ensure compliance and that all necessary adjustments are made from the Client and Compass standpoint.
- Ensure that newly developed concepts, latest technology and methods are utilized to the client’s best advantage.
- Provide support service consultation to maximize level of service, quality and to help clients reduce their costs.
- Solve as expeditiously as possible any problem and solve any Client dissatisfaction issues.
- Prepare ad hoc analyses for client reviews and presentations.
- Conducts account reviews with appropriate client/Compass Group management
- Implementation of a Strategic Account Plan for the business, to ensure client and Compass objectives are achieved in terms of contractual obligations as well as revenue growth, profitability and the implementation of relevant retention strategies that ensure the existing business is maintained. This all will serve as ongoing action plan.
- Ensure smooth implementation of any new sites or services where appropriate.
- Coordinate the implementation of the Client Program with appropriate Best Vendors teams.
- Facilitate existing and new business proformas and overall financial summary of business
- Lead in developing account retention strategies with client senior management to highlight program results, benchmarks and key expense trends.
- Joint accountability for the financial targets set for the business / account(s) both in growth as well as achievement of the “bottom line.”
- Ensure achievement of Group financial requirements.
- Ensure achievement of client financial requirements.
- Recommend and lead change improvements and financial opportunities on behalf of Client and/or Canteen ONE
- Serve as a lead on technology/innovation/industry trends
Apply to Canteen One today!
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Req ID: 326532
Best Vendors Management, Inc.
JOANNA L GAMMON
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