BestDrive Service Manager

As a Service Manager you will manage the service activities for a busy commercial tire & service center. The Service Manager will be involved with the operation and maintenance of a commercial fleet repair and warehouse by performing the following duties personally or through subordinate supervisors.

Essential Duties and Responsibilities:

• Provide general supervision to inside and outside service technicians: mounting and balancing tires, repairing valve stems, etc.
• Running the service side of the business, dispatch, drive up, routing, inside selling, answering phones, inventory control.
• Communicate effectively with customers and employees in assessing customer needs.
• Meeting customer requirements for service in a timely manner.
• Ensure that work quality is maintained and tires correctly labeled.
• Quoting tire prices, including casing tradeins, accurately.
• Assist with the hiring and training of new Service Department employees.
• Provide backup to General Manager in store operations.
• Assisting the General Manager in implementing programs and procedures to ensure the safety of associates and customers.
• Verifies equipment and merchandise on service trucks.
• Ensure that tools for shop and service trucks are replaced and/or repaired.
• Responsible for the accuracy of mileage, maintenance and fuel consumption records on service vehicles.
• Ensures that all service vehicles have regular preventative maintenance and are in proper operating condition.
• Maintain reasonable inventory levels of supplies and materials to maintain uninterrupted production at varying seasonal demands.
• Maintain Hazardous Materials Book required by OSHA.
• Complete paperwork as required for inventory, payroll, accounting, etc.
• Ensure that general housekeeping responsibilities are performed.
• Excellent safety and attendance performance is expected.