POSITION SUMMARY
Participate in the strategic planning and the development of credit union policies, procedures, and goals. Assist in the responsibility for the credit union’s administrative management of loan functions. Help/develop and implement consistent organizational policies and procedures that comply with external regulations. Support and lead commercial loans, residential mortgages, indirect lending and consumer lending. Ensure maximum profitability of lending activities that are also in the best interest of the member. Manage the day to day operation of the loan department. Ensure compliance with state and federal lending laws. Monitor and analyze economic conditions affecting the consumer loan department and recommend appropriate action.
Essential Duties and Responsibilities
- Participate in the credit Union’s long- and short-term strategic planning.
- Assist/set the Loan Department’s strategic plans to align with the credit union’s business plan. Establish and ensure the implementation of target goals for the department.
- Communicate credit union goal and direction with all employees to ensure clear understanding of rules, regulations, requirements, and expectations.
- Assist/Create the budget for the department and track on an ongoing basis for adherence.
- Help in developing, implementing and monitoring policies and procedures in accordance with the credit union goals and strategies. Work with other departments to maintain consistency in credit union policies and procedures.
- Oversee and monitor the loan function to achieve its strategic goals. Direct the work of loan staff in all lending areas to include underwriting, loan processing, loan documentation and approval or denial of loans for consumer, mortgage or business loans.
- Oversee the development and monitoring of performance standards. Provide mentoring, coaching, or training to support and develop staff.
- Assist/research and evaluate the feasibility of new lending products. Help/develop and implement plans for expansion of lending programs. Keep abreast of changes in the industry and changing trends in lending and react to changes in a way that maintains competitiveness.
- Work with loan staff and members on complex issues to prevent loss to the credit union and support the membership.
- Represent and promote the credit union at external functions.
- Develop, analyze and complete monthly loan reports. Develop procedures and reporting tools for effective information to flow through the department.
- Review loan approvals and denials for soundness and decisions.
- Perform audit of loan files to ensure quality and that lending policies are followed.
- Define appropriate limits of authority for loan personnel and ensure adequate understanding of the credit union’s loan procedures and policies.
- Interview loan applicants; resolve member complaints involving loan decisions or errors on their accounts and approve or deny loan applications.
- Responsible for the supervision of loan officers and processors at 3 different locations. Oversee staffing, scheduling, training and performance.
- Report and coordinate with the President/CEO/Manager any matters involving the commercial loan portfolio to include recommendations to the Board of Directors.
- Work with Examiners by answering questions and aiding as requested.
- Other duties deemed necessary by the President
Education and/or Experience
- Bachelor’s degree or equivalent experience/education
- Professional and effective communication skills
- Ability to analyze complex data
- Proficient knowledge of computer applications
- Strong decision-making and time management skills
- Exceptional member service skills
- Minimum 4 years of consumer, mortgage and secondary market lending experience
- Excellent supervisory and employee relation skills
- 3 years management experience
- NMLS required
- Prior Banking/credit union experience and knowledge of regulatory compliance required.
Job Type: Full-time