Vice President, Engineering

Zendesk is looking for an experienced VP of Engineering to lead the critical shared components of our products.

The Zendesk product family has expanded over the years organically and through acquisition. In recent years, we’ve invested heavily to ensure that all of our products work seamlessly together in order to ensure a consistent and effortless customer experience. Through these efforts, we have built a number of foundation services which are instrumental to the ongoing success of our products and in the future should enable rapid innovation/integration.

Working with engineering, product and business leaders globally, this role will require your team to deliver with predictable cadence reliable services that our internal teams can depend upon. In order to achieve that, you’ll need to mentor and grow a senior management team that can methodically manage the large scope of engineering challenges which exist within your department. You’ll also be required to strongly partner with leaders across the organization to ensure that we’re building the right shared services at the right time (not an easy feat).

This role will be located in San Francisco, reporting directly to our global VP of Engineering.

What you bring to the role:

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  Work with Feature and Platform Engineering leaders globally to align on a shared global technology roadmap.

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  Partner with Product Management, Engineering, and Operations on the give-and-take of living product roadmaps.

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  Hire and direct senior staff members to acquire necessary resources to meet scheduled commitments.

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  Focus the team on delivering value to our customers quickly, measuring the impact, and iterating on features in order to deliver business value.

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  Communicate progress and key decisions broadly within the organization.

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  Foster internally and share publicly a culture of engineering excellence.

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  Enable training programs to ensure that our next generation of leaders come from within.

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  Enable your team to reach a point where they can deliver in a predictable fashion.

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  Nerd out with your team and hear about how they are using and creating open source technologies to solve hard problems at scale.

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  Prioritize what is right for Zendesk in the long term to ensure that our product family works seamlessly together.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at http://www.zendesk.com.

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to our local communities.

Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk’s Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.