Vice President, Customer Success

Want to have a positive impact on the world? At Imagine Learning, we change the lives of K-12 students and open doors of opportunity by serving students with the industry’s best language, literacy and math software. We’re an ed-tech industry leader and growing fast.

The Vice President of Customer Success is responsible for driving product adoption, customer engagement, customer health, and implementation outcomes to secure a successful renewal. This VP achieves this by providing direction to the efforts of the Customer Success team and coordinating at the strategic and tactical levels with the other functional teams within Imagine Learning to provide premier customer service, professional learning, in-person/virtual support and coaching to principals and district leadership

What you will do

• Provide best practice quality implementation training and professional learning of Imagine Learning products for teachers, coaches, and administrators at district and site level
• Create customized visits and learning events based on success level and plan
• Provide individual and team coaching to teachers using IL programs to ensure fidelity, support instruction, differentiation, and strengthen results
• Regular use of assessment and report data to individualize and differentiate instruction for further program or service needs based on coaching visits
• Work closely with district and Imagine Learning technical team members to escalate and resolve technical issues
• Maintain a climate that attracts, retains and motivates top quality personnel.
• Recruit, train, appraise, supervise, support, develop, promote and guide qualified personnel
• Design, support and oversee cross-functional teams throughout Imagine Learning, as requested

What you need

• Strong presentation and facilitation skills and previous experience training with technology products
• Ability to adjust on the fly, be flexible, and able to adapt to the immediate or unforeseen challenges.
• Technical expertise to include basic understanding of hardware configuration, general networking, computer and mobile operating systems
• Self-motivated and self-driven. Ability to establish priorities, maintain schedules, and manage time effectively

Perks of the job

• Purpose – do something more than just make money – here, we impact the lives of millions of kids through education.
• Company security and growth – We’re privately owned by Weld North and Silver Lake Partners – a private equity group specializing in scaling companies, which has $39 billion in combined assets under management and committed capital. Their current investment portfolio includes large, high-profile companies like Alibaba Group, Tesla, Ancestry, SoFi, Dell Technologies, GoDaddy, SolarWinds, Symantec, and us!
• Benefits – World-class health, retirement savings, and wellness benefits for you and dependents.
• Recovery time – Paid vacations and a yearly schedule built around educators.
• Culture – Quarterly team activities, and the most genuine and fun coworkers you’ll ever have.

For Candidates in the European Union: As part of any recruitment process, Imagine Learning collects and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. For a copy of our Job Applicant Privacy Notice, please contact info@imaginelearning.com.

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