senior project manager, Crisis Management – Seattle, WA

Job Summary and Mission

This position contributes to Starbucks success by supporting the development and functioning of the enterprise-wide Crisis Management program, which includes both localized as well as executive level crisis response. As an important part of Starbucks Global Security & Resilience team, Crisis Management leads the programmatic effort to anticipate business disruptions and enable mitigation and response. This partner serves as a creative leader in the design, development and implementation of Crisis Management training programs for domestic and international adoption. The partner facilitates and documents the planning, establishment, execution and evaluation of the program to keep it relevant and active and coordinates with multiple functions in the development and testing of response plans to keep them current and effective.

As part of the Global Intelligence and Crisis Management Team, this partner will also be expected to develop cross-functional capabilities in support of the Global Intelligence program. Crisis Management partners contribute substantive knowledge, research and analysis to the risk, travel and opportunity intelligence programs that reflect lessons learned and best practices. They will also work with the Global Intelligence team to identify knowledge gaps and opportunities that will inform Crisis Management programs and collaborate on intelligence products for senior leadership that reflect the evolving business and partner safety landscape.

All members of the GS & R team are expected to model and act in accordance with Starbucks guiding principles.

Responsibilities and essential job functions include but are not limited to the following:

• Assists in driving the development and implementation of a Crisis Management program across the enterprise.
• Establishes, maintains, and governs the processes, templates, and tools associated with emergency management and escalation to Crisis Management to address various levels of crisis response for our executives and business leaders.
• Represents functional area on cross-functional project teams. Provides functional expertise to assess potential financial and operational impact. Strong project management, interpersonal, relationship building, collaboration and influencing skills.
• Acts as project manager to deliver table top exercises to sr. leadership as well as other functional groups by establishing cadence, content, and final documents to make for an effective training exercise while also identify gaps and improvements to existing plans or new plans.
• Supports the sr. manager and the director in delivering the strategic over-arching program roadmap including tracking and updating.
• Leads program management for Crisis Management applications including but not limited to Starbucks mass notification tool and Business Continuity Management tool by identifying new requirements and leveraging current and future system investments to maximize system capabilities.
• Assists crisis management team during a crisis or disaster in the implementation of response and alternate operating strategies, notification protocols, and other activities as needed.
• Strong written and verbal communication skills required. Must be able to interface, influence, and coordinate work efficiently and effectively with business colleagues in multiple locations at all levels.

• Project management of emergency preparedness programs, including all elements of scope, time, cost, risk, quality, integration, procurement, human resources and communications (7 years)
• Working across functional areas to develop effective business solutions that align with company and business unit/department objectives (7 years)
• Building, leading and mentoring teams (5 years)
• Coaching and mentoring other leaders and teams around emergency response (5 years)
• Managing complex large-scale or multiple mid-sized emergency preparedness projects (5 years)
• Requirements gathering and analysis (5 years)

Required Knowledge, Skills and Abilities

• Ability to communicate clearly and concisely, both orally and in writing
• Ability to balance multiple priorities and meet deadlines
• Ability to establish cross-functional, collaborative relationship with business and technology partners
• Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities.
• Ability to lead complex program and project efforts to completion
• Change management skills
• Ability to lead and mentor team members
• Proficiency in Microsoft Word, PowerPoint, Excel
• Ability to define objectives, scope and resources for projects extending beyond a department or business unit
• General knowledge of business unit, department or functional area’s processes and systems
• Understanding of business unit, department or functional area’s goals and practices
• Strong problem-solving and analytical skills
• Ability to establish cross functional, collaborative relationships with business partners
• Knowledge of basic business principles and company goals and objectives
• Advanced knowledge of project management methodologies, from initial justification through implementation and evaluation
• Ability to lead complex program and project efforts to completion