Senior Program Manager – Content Compliance

We are looking for a seasoned Senior Program Manager to join the Content Platform Tribe. The Content Platform tribe is a central enabler for the Spotify business, delivering a complete, available and enriched catalog of music, podcasts, videos and more. We discover and organize structured information about the world of audio by collecting, consuming and curating data.

You will be responsible for enabling and ensuring great collaboration throughout the product development cycle of a core strategic capability area, while keeping true to tech, product & design principles. Your job will be to amplify the efficiency of this complex, cross-disciplinary team, as well as collaborate with key partners throughout Legal, Licensing and Trust and Safety.

Who you are

• You have at least 8 years working in program management roles with a strategic focus.
• You have practical experience with agile and lean values, principles, and techniques.
• You have extensive experience in running Discovery phases and have a toolbox of discovery techniques to help de-risk any large investments in solution building.
• You have experience running large, cross-functional software projects and can easily communicate status at a moment’s notice.
• You are flexible, and use your judgment to apply the model and approach that best fit with the context.
• You confidently and coherently communicate across disciplines and levels within the organization, translating complex ideas for partners in Design, Tech, Product, Data, Finance, Legal, Trust and Safety, etc.
• You’re a phenomenal communicator and bring clarity to the projects you tackle: defining goals and success measures, freeing up lines of communication, identifying and removing blockers, encouraging collaboration, and, most importantly, continuously looking for ways to improve how we work.
• You are the glue of a happy, productive, cross-functional team; making space for the creative work across all disciplines to happen in a transparent, open environment. You fight for the right user-centered process to achieve a practical balance of quality and speed.

What you’ll do

• Facilitate overall roadmap planning: unpack a broad, cross-functional initiative into specific workstreams, help teams define scope, deliverables, and schedules, and coordinate release planning across multiple teams for multiple partners; Visualise the important program achievements for the delivery teams so they understand how their work fits into the overall program.
• Design and facilitate outstanding operational processes to track and communicate progress across a program of work, ensure it is on track, facilitate decision-making, resolve blockers and surface challenges.
• Understand and communicate complex engineering issues and ensure they are on a path for resolutionHelp define & track critical metrics to monitor the health of the organization.
• Find creative ways to help our teams connect with our objectives.
• Coordinate project/program reviews, planning sessions, and other team events, as necessary.
• Enable continuous improvement during the project, ensuring insights are captured, shared, and integrated.
• Find interesting ways to spread the education of the program mission and goals, both within the team and externally to other teams at Spotify.

You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.

Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the opportunity to enjoy and be inspired by these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service with a community of more than 230 million users.