Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.
Senior Manager, Registration
This position is responsible for the management of the Meeting & Event Services Registration Team in the US and in India. The development and day to day management of this team is a key focus area of this position along with projects related to systems, vendor management, product and process improvement and key stakeholder relationship management.
At Deloitte, you can have a rewarding career on every level. In addition to challenging and meaningful work, youâll have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and find the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize aspects of your career path, your educational opportunities and your benefits. And our culture of innovation means your ideas on how to improve our business and your clientsâ will be heard.
Responsibilities:
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Ensure compliance to all standards and processes for the Registration Team
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Initiate multiple strategic projects with leadership and internal clients
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Advise in hiring decisions, performance evaluations, promotions, compensation recommendations and organizational changes
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Vendor management and contracting for key suppliers of registration platforms
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Management of the relationship between MES and DU stakeholders, US Firm, Member Firm and Global stakeholders
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Lease with ITS, Communications, Digital Solutions, Marketing, Reporting & Analysis and meeting planners on registration meeting services initiatives
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Advise and consult across all levels and businesses throughout the firm on solutions leading to successful meeting and event registration experiences
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Registration metrics reporting
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Recruitment and training of new team members as required
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Develop new operating standards and processes to grow efficiency and excellence in client service
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Deliver exceptional client service with a consultative, solutions-oriented approach
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Budget management for registration related expenses and revenues
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Strict adherence to meeting protocols (cost saving measures, risk policies, contract approvals)
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Frequent interaction with vendors and operation professionals, supporting Deloitteâs partnerships in a professional manner.
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