Quality and Risk Management Director

• The Service Quality Director reduces agency risk through ongoing assessment of agency compliance and customer service/satisfaction.
• The Director maintains surveillance of current/pending regulations and standards of care/practice, oversees all agency clinical survey activity including survey preparation, and responds to requests for medical records.
• The Director oversees all clinical coding functions and ensures that coders have the proper training and supervision.
• The Service Quality Director provides supervision of the Medical Records Department, auditing documentation standards, processing and attaching medical information into the EMR, and adhering to regulations for submission of reportable data.
• The Director oversees automation projects designed to make medical records more efficient, accessible, and secure.
• The Director is the point-person for responding to all outside record requests, oversees document storage and document destruction.
• The Director is the lead for onsite survey activities and preparations including compliance expertise.
• The Director planfully conducts industry surveillance to ensure risk areas are promptly identified with adequate time to respond.
• The Director coordinates work with Clinical Educators in program areas.
• The Director works closely and collaboratively with the Senior Leadership Team.

• A reputation for customer service, a high level of staff satisfaction and morale, positive impact on measurable patient satisfaction, promptly and correctly attached patient documentation so that it is available in the EMR, efficient processes and attention to workflow, excellent and proactive training, effectively collaborating with agency staff, QI analyses that are thorough and actionable, trust of peers, front-line staff and President & CEO, adept financial management and favorable variance from budget, complete and thorough documentation, adherence to policies/procedures, and compliance with all related regulations.

• Bachelor’s degree required. Masters Degree in a related field preferred.
• Home Health/Hospice/HomeCare experience preferred.
• Clinical background preferred (nursing, social work, therapy, aide, etc.). Current clinical license per the applicant’s clinical degree.
• Minimum of two years experience with clinical documentation software.
• Minimum 5 years supervisory experience.
• All employees driving on agency business are required to have a valid driver’s license and proof of current auto insurance.

About Community Home Health and Hospice

Community Home Health & Hospice is an independent, community-based, nonprofit agency serving Washington and Oregon families since 1977. We care for people in the place they call home by providing home care, home health, hospice and grief support services. Everything we do comes from passion for our community and its continued health. We work to keep our patients healthy and as comfortable as possible in every stage of life. Just as importantly, we bring peace of mind to our patients’ loved ones. https://www.chhh.org/