Operations Program Manager

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Company: Microsoft
Location: Redmond, WA

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Organization Summary:

If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Operations – and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work.

We have a great team in Planning & Launch and are missing just ONE more team member! Our Work Health Index (WHI) tells the story of a healthy, respectful environment where people are set-up to do their best work. Part of Microsoft Operations, this role is part of a fast-paced, results oriented group that interacts with across the company to ensure our Launches are truly operationalized with control, compliance and customer focus. Our role provides an excellent opportunity to learn about the many aspects of Microsoft as we offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work.

We make doing business with Microsoft easy.


Position Description:

The Planning and Launch team is looking for a highly motivated individual to manage the launch of initiatives across the Microsoft Gaming business to best serve our Customers and Partners. You are a rigorous project manager and take pride in delivering impactful, on-time initiatives. You detect risks and mitigate them like a super-hero…and, you have a sense of humor! This position is responsible for leading across all facets of launch from the creation of project plans to the final execution. The experienced individual will build strong relationships with clients and counterparts and lead relevant discussions to operationalize the work that directly impact the Gaming business vision and strategy. Once impacts are assessed and plans are built, this role will lead a launch team leveraging the Operations Delivery Lifecycle (ODLC) to bring these changes to market, tracking risks/issues, and ultimately ensuring excellence in delivery. In addition to ensuring launch readiness execution, this role will be key in supporting the discipline of launch through artifact authoring and management, partnership with the broader launch community to identify and execute process improvements, documentation and roll-out to the broader organization.


Responsibilities


Responsibilities:
  • Represent Operations globally by deploying new & enhanced projects to successfully support process in both existing and new areas.
  • Run project launch teams as needed, facilitating effective meetings and driving key decisions with stakeholders in order to ensure a solid Plan of Record
  • Responsible for the coordination of people and processes to ensure that launches are delivered on time and produce the desired results.
  • Responsible for project management across the core team to drive the execution of the deliverables for each task within each stage of the ODLC, including but not limited to:

    • Manage the development of the scope and objectives of the launch
    • Detailed project plan at the task level for all stages of the ODLC
    • Accountable for the creation and maintenance of all ODLC artifacts
    • Ensuring the core team has the resourcing needed to execute the launch
    • Utilizing change management process to manage all project changes after POR lock
    • Status reporting and escalations to governance body as needed
    • Managing sign-offs through governance body
    • Manage the relationships with all core team and extended team members
    • Measure project performance
    • Perform risk assessment to minimize project risks
  • Responsible for ensuring all artifacts are comprehensive and complete
  • Responsible for communicating CR’s and tollgate decisions needed to Portfolio planner for governance body decisions in a timely manner


Qualifications


Basic Qualifications:
  • 7 years’ minimum experience in Operations, Program, or Project Management
  • A minimum of a Bachelors degree in Operations, Business, Supply Chain, Finance, or a related field, or equivalent alternative education, skills, and/or practical experience is required.


Preferred Qualifications:
  • Experience in a gaming environment
  • Initiative & drive; must possess strong desire for continuously improve, processes & deliver against agreed objectives
  • Ability to manage short, medium, and long term planning horizons concurrently
  • Excellent conceptualization and analytical skills enabling comprehension and development of complex business issues
  • Ability to work under and deliver to continual deadline constraints is essential
  • Proven ability to communicate effectively at all levels across the organization is essential
  • Strong negotiation skills with an ability to impact and influence at senior level
  • Competencies: Strategic Insight; Impact & Influence, Cross Group Collaboration; Analytical Problem Solving, Interpersonal Awareness; Global Process Management; Project Management; Confidence; Global Insight; Communication Skills.
  • PMP
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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.