Major Incident Manager

Job Summary
Job Description: Major Incident Management.

Job Responsibilities and Accountabilities:

• Receive request to facilitate a bridge for issues with significant business impact
• Monitors priority 1 and 2 incidents to identify potential business impacting issues
• Communicate to IT and business regarding issue status
• Partners with appropriate teams to drive resolution
• Initiates and facilitates a bridge to resolution
• Provide recaps of bridges and resolution activities
• Create problem records and participate in root cause analysis
• Review data and identify trends
• Provide information and metrics to be shared with customers
• Provide metrics on performance and service to drive quality of the Major Incident experience
• Collaborate across the organization and with other Service Management processes
• Rotational or on-call duties during non-business hours necessary to support 24x7x365 environment
• Other responsibilities as identified to contribute to department and organizational goals

Job Type: Contract

Salary: $28.00 to $35.00 /hour

Experience:

• Incident Management: 1 year (Preferred)

Contract Renewal:

• Likely

Additional Compensation:

• Tips

Work Location:

• One location

This Job Is:

• A job for which all ages, including older job seekers, are encouraged to apply

Schedule:

• Monday to Friday