Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- Experience managing a call center or help desk for both inbound and outbound inquiries.
- Experience in partner models including cloud, SaaS, Services and Advisory Programs across the build, service, or sales cloud products.
Preferred qualifications:
- 15 years of partner programs experience at am enterprise software or cloud company.
- Experience with competitive partner programs.
- Ability to manage numerous projects including infrastructure enhancements simultaneously, and leading them to completion, with a range of stakeholders.
- Ability to assume increasing responsibility in a fast-paced global organization.
About the job
Google Cloud teams work with schools, companies, and government agencies to make them more productive, mobile and collaborative. You will oversee all aspects of the Google Cloud sales process, improving it with your insightful data analysis, troubleshooting, and seamless cross-functional teamwork. Your strategies ensure that companies new to Google products get the highest quality customer support and that the Google Cloud program overall is kept on the cutting edge.
The Cloud Partner Program and Strategy team is focused on accelerating the adoption of Google Cloud by attracting and growing world-class partners who can acquire new customers and make them successful. As the Head of Global Partner Program Offices, you’ll be responsible for the regional outreach to partners, the worldwide team of Partner Advisors, and strategic senior partner leaders worldwide that will enable these partners in all aspects of the partner lifecycle.
The team is dedicated to delivering on the promise of our partner program, Partner Advantage, that creates transparent value in our partners’ businesses. Our goal is to reward and recognize our partners’ successes as they harness the collective strengths of our organizations to deliver an unparalleled experience for our customers. You’ll work closely with teams across Lifecycle Management and Operations, Program Design, Partner Systems and Tools, Partner Marketing, and Legal and Finance.
Google Cloud helps millions of employees and organizations empower their employees, serve their customers, and build what’s next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. And our teams are dedicated to helping our customers and developers see the benefits of our technology come to life.
Responsibilities
- Build a partner advisory team in support of Partner Advantage and our partners through a scaled management experience across – marketing, sales, technical, and partnership management.
- Design a partner-first approach to annual business planning, agreements, incentives, partner practice growth, supporting our partners through their partnership lifecycle.
- Deliver a positive responsive call-center “Partner Advisory” to answer incoming queries, benefits and offerings to our partners worldwide and drive outbound campaign and partner growth.
- Promote initiatives and offers to partners in a scalable fashion that compliments our partner ecosystem.
- Oversee our Regional Partner Program Office teams in region, where approved partners can receive individual support and resolution with regards to partner status, troubleshooting, etc.
At Google, we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form.
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