General Manager

Job Responsibilities

Revenue and Market:

• Proactively set the agenda and engagement with RSR’s and DTI to regularly travel in the regional market to drive service and parts revenues

• Meet or exceed Northville percentage contribution to JDC projection model for revenues of the same

• Assume and be accountable for JDC’s brand reputation regarding all aspects of service in the geographic region

• Steadily and continuously drive profitable growth of JDC desired market share

Service:

• Establish and Lead a sense of urgency within the facility to provide “Best-In-Class” service in a timely manner as defined by the marketplace

• Establish and Maintain a proactive, ongoing and engaged dialogue with RSR’s and Inside Sales to ensure equipment prep, service and parts transactions are accurate and meet customer expectations

• Monitor and ensure internal and external work orders are handled in a timely and accurate manner

• Asses and assign tactical prioritization of shop workload – while actively managing efficient use of labor hours

• Ensure daily labor postings/parts postings/job costing is timely and accurate

Facility Management:

• Ensuring facility compliance with all applicable Federal, State and Local codes and laws including environmental compliance(s)

• Provide timely capital request with attendant justification (ROI)

• Establish and Maintain a clean shop floor and efficiently organized workflow to maximize productivity and ensure a safe work environment for employees and visitors * Ensure facilities and grounds maintenance is adequate, consistent and cost-effective

• Stock and monitor adequate shop tools and supplies

• Sourcing/securing pricing contracts with shop vendors

Personnel:

• Ensure safe operations with rigorous enforcement of safety procedures and training while maintaining a heightened awareness of potential safety issues and risk

• Manage proper staffing levels relative to workload, safety needs and labor hours to revenue relationship

• Within the Cornerstone HR model, evaluate staff and complete documented performance reviews on schedule

• Maintain current and accurate job descriptions for all direct reports

• Working with HR, administer and document corrective and progressive discipline as required

• Set high-performance goals for self and others, providing active coaching and counseling to ensure achievement

Equipment:

• Ensure all vehicle preparations and deliveries are coordinated with RSR’s, Inside Sales and customers

• Provide on-going customer technical support for safe operation and service diagnostics

• Allocate customer service call efficiently amongst staff

Requirements

• Bachelor’s Degree Preferred

• 10 – 15 years of experience in a heavy-duty Truck Dealership environment

• Minimum of five (5) years of supervising or managing teams

• Understanding and managing to the P & L

• Proficiency with Microsoft computer software programs including Word, Excel, and PowerPoint

• Strong communication, interpersonal, and organizational skills

• Must have and maintain a motor vehicle license and be insurable by our insurance company standards

• The employee must be ready, willing and able to travel

• Ability to adapt to a constantly changing, heavy volume work environment

• The employee must obey the laws established in which the employee will travel or conduct business on behalf of JDC

• Ability to maintain a high level of confidentiality, use discretion, and exercise good judgment

The Way We Work

• Work and accept responsibility to search for, create and execute new and innovative approaches to improve the performance of JDC services and objectives

• Assist external and internal customers to serve their needs and take responsibility for continuously improving customer service

• Foster meaningful interaction among people through the exchange of information to produce understanding

• Continuously develop and use effective strategies and interpersonal styles to engage and guide others towards the accomplishment of identified objectives and goals in the best interest of the JDC and its customers

• Consistently work toward the common good of the organization and encourage others to do the same

• Conduct themselves at all times in a professionally appropriate and respectful manner

• Apply the proper safety/security practices according to established protocols, guidelines, and policies

Travel

• > 20% of time

Other Duties:

Please note this job post is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Full-time

Salary: $125,000.00 to $150,000.00 /year

Experience:

• Management: 1 year (Preferred)
• Heavy- duty Truck Dealership: 10 years (Preferred)

Work Location:

• Multiple locations

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off

This Job Is:

• A job for which military experienced candidates are encouraged to apply

Schedule:

• Monday to Friday
• Weekends required
• Day shift
• Night shift