Director of Visitor Experience

Visit Bellevue’s Director of Visitor Experience will be responsible for the general oversight and management of all Visit Bellevue’s Visitor Experience Programs, including management of employees, volunteers, visitor services, programming, packaging and hospitality training programs.

The ideal candidate for Director of Visitor Experience will be highly committed to ensure that Bellevue is providing excellent customer service to visitors and collaborating with Visit Bellevue Partners, stakeholders and the hospitality industry. Primary roles of this position involve implementing strategies to strengthen Bellevue’s destination brand, visibility and market position, with an emphasis on continuing improvement of the overall visitor experience in Bellevue.

Director of Visitor Experience should be an experienced professional with a passion for customer service and communications, as well as for implementing unique destination improvement programs. The Director of Visitor Experience will be a skilled strategist who is able to drive creativity and enthusiasm in others in the execution of Visit Bellevue’s Visitor Experience initiatives.

A Day in the Life

• Work to develop new products, packages and experiences to create ideal visitor experiences in Bellevue.
• Provides oversight to all Visitor Experience staff, volunteers and programs for Visit Bellevue, ensuring excellent customer service to visitors, clients and partners.
• Manage Visit Bellevue’s visitor engagement services online, phone, in person and email inquiries.
• Develop, implement and provide oversight and administration to the Community Host volunteer program.
• Some travel and flexible hours may be required.

What You Bring to the Table

• Preferably a minimum of five years’ experience in destination marketing, convention, visitor and leisure promotion, or travel related activities requiring training and service skills.
• Bachelor’s Degree preferably in Business Administration, Marketing or Communications.
• Excellent leadership, project management and organizing skills.
• Exquisite communication and interpersonal skills.

What We Offer

• Medical, Dental, and Vision
• Vacation, sick and holiday pay
• Retirement plan with company match
• Transportation assistance
• Employee Assistance Program
• Training and development opportunities
• A team-centric work environment

Who We Are

The Bellevue Convention Center Authority is a public development authority chartered by the City of Bellevue. Our Board oversees three lines of business: Meydenbauer Center (our convention and event space), Visit Bellevue (Bellevue’s destination marketing and management organization) and Meydenbauer Center Theatre (Bellevue’s only professional performing arts space).

Visit Bellevue Washington is Bellevue’s Destination Marketing & Management Organization providing meeting planners, leisure visitors, corporate travelers, and convention attendees with information and resources to help them tap into all that Bellevue and the Puget Sound region have to offer. Visit Bellevue Washington identifies travelers interested in visiting Bellevue and through the Visit Bellevue Washington website and a comprehensive Bellevue Visitor Guide, provides resources to help plan a memorable get-away or a successful convention.

Equal Opportunity

BCCA and Visit Bellevue is an Equal Opportunity Employer. Our policy of equal employment opportunity applies to applicants as well as employees for all employment decisions.