Director of Operations

TITLE: Director of Operations

REPORTS TO: COO

DIRECT REPORTS: General Manager of each location, Administrative Systems Manager

FLSA STATUS: Exempt

TRAVEL: Frequent visits to each location

Acts as a Color Factory brand ambassador reflective of the company’s values, practices, and aesthetic. Works closely with the Director of Facilities & Logistics and the Director of People & Culture to assure consistency in company culture, visual presentation and guest experience across all locations.

EXPECTATIONS

Essential Duties & Responsibilities (include but are not limited to):

• Oversee daily operations of all Color Factory locations

• Assure that corporate standards in guest experience, personnel management, aesthetics, and all other aspects of the daily operations of each location are upheld

• Help assure cultural continuity across all locations

• Remain close to on-site operations through regular check-ins

• Triage and elevate serious issues as needed

• Stay on top of trends in guest reviews and react as needed

• Directly manage, coach and oversee General Manager of each location

• Direct each General Manager’s on-site implementation of operational practices and procedures

• Support management of each location with extraneous issues

• Regular talent review meeting with each location, discuss rising stars, advancement and people issues

• Be intimately familiar with the leadership teams and floor operations of every location

• Foster a culture of strong communication and teamwork

• Work closely with the Director of Facilities & Logistics and the Director of People & Culture

• Execute regular leadership and staff trainings in partnership with the People team

• Collaborate on implementation and improvement of programs that affect operations

• Support and facilitate the Facilities team’s planning and execution of extended location resets, rebuilds, renovations, and maintenance

• Share local observations and make plans to address immediate issues (people, facilities, processes)

• Assist in the creation of policies and best practices to address long-term issues (people, facilities, processes)

Oversee all gift shop operations, merchandising, and retail practices

Oversee statistical reporting for all operational functions (i.e., ShowClix scans; third-party ticket scans; photo station stats; gift shops stats; Coatchex stats)

COMPETENCIES:

To perform the job successfully, the ideal candidate should demonstrate the following competencies:

• Leadership and Team Management

• Team builder, leader and mentor

• Ability to recognize, motivate and nurture talent

• Understand and address team and operational needs with a positive, collaborative spirit

• Display passion and optimism

• Inspire respect and trust

• Exhibit confidence in self and others

• Mobilize others to fulfill company vision

• Professionalism and Effective Communication

• Exhibit sound and accurate judgment

• Work with integrity and principles

• Inspire the trust of others

• Uphold organizational values

• Show respect and sensitivity for cultural differences and educate others on the value of diversity

• Promote a harassment-free environment and contribute to building a diverse workforce

• Adapt to frequent change, delays, or unexpected events. Communicate changes effectively. Support those affected by change, monitor and evaluate results

Safety & Security

• Uses equipment and materials properly

• Maintains safety and security procedures

• Reports potentially unsafe conditions

QUALIFICATIONS

• 5+ years of relevant leadership experience in a demanding, high-volume environment with a large team

• Must have strong assessment, decision-making, written and verbal communication skills.

• Extensive experience in mediation and effective conflict resolution.

• Must convey ability to maintain a high level of professionalism and confidentiality

• Ability to travel frequently