Director of Baseball & Softball Operations

About the Nook

Located just outside of Lancaster, Pennsylvania, the state-of-the-art Spooky Nook Sports Complex offers various sport courts, climbing areas, playing fields, fitness and performance centers plus a hotel and restaurant all within the 700,000-square-foot indoor facility. Spooky Nook Sports is committed to bringing families together through sports, entertainment, and events. If you have a passion for delivering excellent guest service and a desire to serve others, Spooky Nook Sports is the place for you.

About the Position

The Baseball & Softball Director of Operations leads the overall direction of the club and its activities. The position reports to the Director of Athletic Operations and is responsible for the organization’s consistent achievement of its mission and financial objectives.

The Baseball & Softball Director of Operations must assure that the organization has a long-range strategy which achieves its mission, toward which it makes consistent and timely progress. This position provides leadership in developing program, organizational, and financial plans.

Benefits

Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provide an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest-focused team members that make kindness contagious and help others succeed.

As a full-time team member of the Nook, you will enjoy:

• Free family membership to our massive 80,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes.
• Affordable and comprehensive Medical, Dental, and Vision benefits
• Competitive PTO package
• Paid holidays
• 401k program
• 35% discount on food and beverage purchases, including the Forklift and Palate restaurant
• 35% discount on all Nook apparel
• Free child care (3-hour increments)
• Discounts on academy team programs, birthday parties, personal training, event space rental, and more!
• Local business discounts

Essential Job Functions:

• Develop and execute camps, clinics and private lesson programs
• Create, market, schedule, and execute indoor and outdoor baseball and softball tournaments and leagues
• Provide technical direction, mentorship and development to Nook baseball and softball athletes and coaches
• Remain current on applicable baseball and softball strategies, skills, drills & coaching methods
• Communicate with academy parents about the expectations, vision and facility/program updates
• Meet revenue goals determined by the incumbent and Director of Athletic Operations
• Coordinate and schedule practices, tournaments, and tryouts for academy teams
• Provide a positive and encouraging atmosphere for all coaches and team members
• Work with vendors to order apparel, uniforms, and equipment for the academy and baseball/softball events
• Manage staff of coaches for both departments and complete payroll on a biweekly basis
• Schedule staff
• Provide top level service and communication to all customers
• Create and maintain relationships with local fields, youth organizations, and school teams to mutually benefit the local baseball and softball communities and the Nook baseball and softball programs
• All other duties as assigned

Basic Qualifications:

• Knowledge of all rules and regulations that pertain to softball
• Must be 18 years of age or older
• Availability to work a flexible schedule that includes evenings and weekends
• Ability to read, speak and understand the English language
• Language skills: Excellent verbal and written communication skills. Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication
• Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary
• Dependable transportation to and from work
• Authorized to work in the United States

Preferred Qualifications:

• A minimum of 2 years of baseball or softball coaching experience
• Supervisory baseball/softball experience preferred
• Playing experience at the collegiate level
• Highly dependable with a history of consistent attendance and punctuality
• Guest-focused/service-oriented; ability to see big picture and impact on company. Supports Company mission as serves as an advocate for its products and services
• Demonstrates a positive and friendly attitude towards guests, customers, and fellow employees. Exhibits a respectful, professional demeanor
• Self-starting and motivated with the ability to work independently and take initiative
• Ability to multi-task and balance multiple projects/duties at once
• Team-focused mindset; willing to set own priorities aside to help others; contributes to building a positive team spirit and morale
• Trustworthy and honest; takes accountability when appropriate
• Detail-Oriented; Demonstrates a consistent level of accuracy and thoroughness; looks for ways to improve and promote quality
• Ability to remain calm in tense or stressful situations
• Experience communicating with individuals of diverse demographics
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions, and decimals
• Integrity to safeguard confidential information
• Leadership skills; Inspires respect and trust from others; provides vision, inspiration and guidance. Experienced in setting goals and developing individuals

Working Conditions:

• Work environment: Upbeat, high-energy sports and event complex with heavy foot traffic and frequent large crowds. This position will primarily work in an office environment.
• Physical requirements: While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, talking, hearing, standing, and sitting for long periods of time while working on a computer. He or she will frequently be required to bend, reach, lift, push and pull. The team member will be occasionally required to stoop, kneel, or crouch. He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
• Lifting requirements: The team member will be required to lift, push, pull, lower and/or move up to 25 lbs. regularly.
• Noise Level: The noise level in this environment is typically variable.
• Work schedule: The work schedule may fluctuate to include evenings, weekends, and holidays.