Director – HHS | Resorts and Hospitality – Destin, FL

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Company: HHS Exceptional Hospitality, LLC
Location: Destin, FL

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Resorts and Hospitality Management Opportunity Available


HHS Summary:

HHS is one of the largest privately owned support service providers in the United States. We were founded in 1975, and started out by providing one hospital in Texas with housekeeping services. Since then, our company has grown in every way possible. Today, we employ more than 16,000 people in more than 30 states, as well as internationally, and provide a wide range of services in the healthcare, resort, senior living, government, and aviation industries. As a growing company, we are always looking for dedicated and quality-driven people who are ready to grow alongside us. To learn more about who we are and the services we provide, visit hhs1.com.


Our People

HHS has achieved success by hiring world-class individuals. We are looking for professionals with exceptional customer service skills to manage day-to-day operations in partner businesses across the US & growing world locations (currently beginning in Canada, South America, & Japan).


HHS Hospitality Services:

Providing meticulously designed and detailed turn-key operational programs for resorts and timeshares to ensure an inviting environment for guests.

  • Take a hospitality-focused approach to everything they do
  • Have a positive and proactive attitude
  • Be engaged with resort leaders and behave as a member of their team
  • Strive to motivate and encourage team members each and every day
  • Strive to embody our company-wide commitment to service excellence
  • Identify potential problems and address them head on
  • Lead by example; we do “above and beyond” every single day

HHS is seeking qualified candidates for Director of Hospitality and Resort Services

The role of Director of Housekeeping is a critical hire for our future success in an expanding portfolio of resorts and time share properties.

  • Performs, oversees & sets standards for all Housekeeping functions.
  • Oversees staff & management scheduling for Housekeeping Department
  • Maintains, improves staff morale and engagement
  • Enforces HHS uniform guidelines, policy and procedures
  • Enforces a high standard of service excellence and initiates and provides coaching to obtain service goals
  • Maintains Resort Facilities and guest units to the highest standards of cleanliness
  • Assures all units are inspected for cleanliness prior to releasing for occupancy
  • Has written standards for all team members to follow during their shifts to insure all areas of the resort are properly cleaned
  • Tracks housekeeper efficiency and productivity to assure units are cleaned within time guidelines
  • Tracks room readiness to assure all rooms are cleaned by resort deadlines daily and available for Guests to check-in
  • Establishes and maintains excellent vendor relationships
  • Prepare annual budget in concert with the VP of Operations and President
  • Implement and monitor budget within financial parameters and guidelines set forth in approved budget
  • Utilizes labor forecast and labor tracking reports to schedule employees within budgetary guidelines
  • Receive and respond to guest housekeeping complaints in person and in writing as needed
  • Conduct, as necessary and required, the rooms and common area inspections with GM and VP of Operations
  • Attend weekly Operation Managers Meetings
  • Act as the Housekeeping Emergency Response Team coordinator
  • Facilitates the AM Forums and communicates effectively with all department heads via e-mail and other means.
  • Oversees pertinent flow of information between all departments as needed
  • Leads by example, builds morale, motivates and sets the highest standard of service excellence among team members
  • Interviews and helps facilitate hiring of new employees when needed
  • Document, discipline and assist in the termination of employees when needed
  • Utilize excel, Microsoft word and google programs to more efficiently utilize time
  • Insures welcome and certification programs are in place for new team members
  • Flexible schedule availability required, to include working weekends and holidays
  • Process and edit Housekeeping staff payroll as needed
  • Makes recommendations and implements policies and procedures to improve hotel/resort efficiency and service levels within the Housekeeping department
  • Understands and enforces all Safety & Security policies
  • Stay abreast of State and Federal legislation related to the resort and vacation ownership business
  • Ensure compliance with all Federal, State and local laws as it relates to resort and vacation ownership operations
  • Follow all safety incentive program guidelines to reduce workers compensation claims to include tracking and implementing (as needed) safety recommendations
  • Position is subject to transfer to other resorts and or positions within HHS Resorts & Hospitality Division
  • Other duties as assigned

QUALIFICATIONS:

Our ideal candidate will have a strong background in housekeeping management with focus on quality, productivity, guest satisfaction, team member’s satisfaction and profitability.

  • College degree is preferable or equivalent work experience
  • 4 years of prior experience in a leadership role with at least two years managing salaried and hourly team members
  • Position imposes some physical demands. Movement required throughout the resort.
  • 70 % of the time is spent on the floor and around the resort supervising the team’s performance
  • Position also requires standing for periods of time. Must be able to lift or carry objects up to 50 lbs.
  • Demonstrates effective oral and written communication skills
  • Must possess excellent presentation and interpersonal skills with the ability to effectively interact with all levels within the division
  • Ability to work on computer systems to include Excel, PPT and Microsoft Word.
  • Ability to be flexible with work schedule including nights, weekends and holidays
  • Meticulous attention to detail, motivational skills, telephone etiquette and general office skills.
  • Ability to communicate in other languages is an asset
  • Demonstrated ability to manage conflict / resolution, stress and time management
  • Able to work with cleaning chemicals
  • Excellent customer service recovery and high sense of urgency
  • Effective judgement and decision-making ability
  • Must be proactive, self-motivated and demonstrates the ability to handle multiple projects and changing priorities
  • Effective collaborative skills; performing comfortably in group settings
  • Reports to the VP of Operations

  • Relocation is required


The Essential Functions Test (EFT)

  • At HHS, we know that people drive our success. We need team members with a positive attitude who are committed to teamwork, compassionate patient care, and top-notch quality service. What’s more, we need team members who can perform the essential physical functions of the job.
  • To make sure our team members can in fact perform those functions specifically related to their job duties with HHS, they must PASS 100% of the HHS Essential Functions Test (EFT). During the EFT, individuals will be expected to perform a series of controlled lifts and movements that replicate the tasks performed as part of their employment.
  • The EFT helps HHS determine whether potential team members have the physical abilities required to perform their job.


Benefits and Compensation

Our company is a great place to work; we offer paid vacations, paid sick days, full benefits, exceptional compensation packages, and the opportunity for advancement. Increasing compensation and advancing your career will only be limited by your performance. All compensation packages are negotiable. Regardless of your starting point with HHS, our history has proven that most salaried team members can double their base compensation within 5 years of their start date.

HHS is an Equal Employment Opportunity Employer and is committed to workplace diversity.


Experience

Preferred

  • 2 year(s): Ideal candidates typically have completedsome business-acumen coursework


Behaviors

Required

  • Leader: Inspires teammates to follow them

Preferred

  • Loyal: Shows firm and constant support to a cause
  • Innovative: Consistently introduces new ideas and demonstrates original thinking
  • Team Player: Works well as a member of a group
  • Functional Expert: Considered a thought leader on a subject
  • Enthusiastic: Shows intense and eager enjoyment and interest
  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
  • Dedicated: Devoted to a task or purpose with loyalty or integrity


Motivations

Preferred

  • Goal Completion: Inspired to perform well by the completion of tasks
  • Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
  • Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
  • Self-Starter: Inspired to perform without outside help
  • Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
  • Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business