Director

About Nauto

NautoⓇ is the only real-time AI-powered Driver Behavior Learning Platform able to predict, actively prevent, and reduce high-risk events in the mobility ecosystem. By analyzing billions of data points from over 400 million AI-analyzed video miles, Nauto’s machine learning algorithms continuously improve and help to impact driver behavior before events happen, not after. Nauto has enabled the largest commercial fleets in the world to avoid more than 25,000 collisions, resulting in nearly $100 million in savings.

Nauto is located in North America, Japan, and Europe. Nauto is backed by SoftBank Vision FundGroup Corp., Greylock Partners, BMW iVentures, General Motors Ventures, Toyota AI Ventures, Allianz Group, Playground Global and DNX Ventures.

As Director, Customer Success, you will lead the execution of Nauto’s deployment and growth with large, strategic accounts. From the initial engagement, you will define the desired outcomes and steps required to achieve a successful deployment, organize and manage the delivery plan, and coordinate between cross-functional teams, the customer and any 3rd parties through both initial delivery and scale. Successful candidates will bring a mix of business and technical depth, including direct customer relationship management experience, technical program management skills, and have experience in managing product development programs or professional services engagements. You enjoy working with customers and partners, and bringing structure to multi-faceted programs. You will be a passionate and proven leader with the ability to collaborate with technical and non-technical teams and communicate confidently at both the executive and project team level.

Responsibilities

• Lead the successful implementation of customer programs, understanding customer goals and requirements, developing and driving Nauto’s delivery plan cross-functionally, and supporting customer deployment and growth
• Build overall delivery schedules, manage and track interactions between Nauto, customer, and 3rd parties to hit critical development and deployment milestones
• Identify all elements required for operational readiness, including any new processes or solutions, and drive as part of a holistic customer program
• Serve as the primary contact for onboarding new customers and maximizing usage and adoption
• Closely develop customer accounts and provide ongoing nurturing strategies to ensure customer satisfaction and ultimately customer retention
• Monitor and respond to customer inquiries, applying internal resources, escalation and resolution processes for critical customer issues
• Maintain a deep understanding of our solutions and speak with customers about the most relevant features/functionality for their specific business needs

Experiences and Skills

• 5+ years in a program management role leading complex, technical programs
• 5+ years of direct customer engagement experience in the technology industry, in a customer success, account management, business development, consulting, or other client-facing role
• Track record guiding large technology deployments from initial engagement through deployment and adoption at scale
• Proven ability to build strong and collaborative relationships with internal teams, including engineering, program management, sales and marketing
• Self-motivated problem solver who thrives in a dynamic and customer-focused environment
• Highly analytical, technically proficient, and able to learn new products and solutions quickly
• Excellent communication skills, and experience presenting and interacting with senior leadership and executives

Education

• Bachelors degree, with technical field of study preferred but not required

We have all the perks of a Valley startup, including:

• Experienced leadership with a great track record of growing startups
• Learning and development opportunities from a highly diverse and talented peer group including experts in a wide range of fields such as Artificial Intelligence & Computer Vision, Systems & Device Engineering, and Support & Operations
• Comfortable co-working environment and communal problem solving
• We love Hackathons!
• Free lunch, dinner, snacks, drinks, daily
• Fun activities like weekly happy hour, daily group workouts and occasional nerf battles. We even have a puzzle club!
• We are a dog friendly environment
• We are in the heart of Palo Alto, walking distance from the Caltrain station.

We also have all the best benefits, including:

• Stock options
• Coverage for (health, dental, vision) including qualified dependents
• Healthcare spending accounts (FSA, HSA)
• 401K
• Commuter assistance
• Up to 20 weeks of parental leave
• Flexible PTO

Nauto is committed to creating a diverse and inclusive environment that fosters learning from each other. We celebrate people of diverse backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and are committed to providing a work environment free of harassment and discrimination.

To all recruitment agencies: Nauto does not accept agency resumes. Please do not forward resumes to our jobs alias, Nauto employees or any other company location. Nauto is not responsible for any fees related to unsolicited resumes.