Customer Service Manager (CSM)

Company: Dodson Boatyard, LLC
Location: Stonington, CT 06378

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In this role you will be responsible for:

  • Planning and overseeing service levels
  • Budget and P/L reporting
  • Identifying and assisting in new business opportunities
  • Client liaison
  • Contract management
  • Reporting
  • Health and Safety
  • Staff management & training

Previous experience is looked upon favourably and preference will be given to applicants who have a background in property maintenance and/or cleaning, and can demonstrate the following:

  • Experience in contract management
  • Strong customer service focus
  • Good organisational skills
  • Motivate, lead and train staff
  • Good written and verbal communication skills
  • Good understanding of health and safety requirements
  • Ability to prioritise and work to deadlines
  • Strong attention to detail
  • Proven background in a similar role
  • Excellent interpersonal and customer service skills
  • Friendly disposition and proactive, can-do attitude.

Job Types: Full-time, Part-time