Center Manager

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Company: ZVRS Purple Communications
Location: Greenville, SC

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  • Maintain Employer Of Choice For Local Center (Recruit And Retain)
  • Meet Or Exceed Key Performance Indicators (Labor Cost, Practitioner Performance And Client Satisfaction)
  • Remove Barriers For Center Manager Or Supervisor, Interpreters, Writers And Center Staff
  • Responsible For VRS, VRI And Community Services In The Local Market
  • Growth And Maintenance Of Client, Consumer And Professional Relationships In The Local Market
  • Serve As A Leader On The Regional Management Team

Areas of Responsibility:

•Focus management objectives on Center operations.

  • Plan with the help of the Regional Director the strategic growth of the center (VRS, Community and VRI).
  • Oversee the daily operations of the Center which may include Community Interpreting and CART, Video Interpreting, and Community Relations.
  • Supervise all Center Staff and cross-train Center Supervisors.
  • Manage the daily performance reviews of Interpreter.
  • Manage all Schedulers in daily operations.
  • Approve the scheduling of all interpreters in all operational areas.
  • Coordinate with HR and Recruiting to select and hire interpreters for the Center.
  • Approve leave for all interpreters as needed.
  • Maintain relations with local community leaders.
  • Work closely with the schedulers in maintaining client service and satisfaction.
  • Provide direction to the Center Supervisors and Purple Interpreters in the care and well-being of staff.
  • Provide accurate reports on Center utilization, efficiencies and quality.
  • Maintain direct contact with the Regional Director on all Center-specific issues.
  • Responsible For All Center Supervisor Responsibilities, When Center Supervisor Position Does Not Exist.

Minimum Qualification Requirements:

•Qualified Interpreter preferred.

  • Associates degree in Business Management, or comparable related experience; Bachelor’s Degree strongly preferred.
  • At least three years supervisory experience, preferably in a an interpreting-related environment, coaching and mentoring others.
  • American Sign Language (ASL) proficiency and extensive knowledge of the deaf culture and interpreting professions.
  • Familiarity with Federal Communications Commission (FCC) Regulations and Registry of Interpreters for the Deaf (RID) standards.
  • Knowledge of specialized software related to departmental operations including AOL, IM Service, database, and Internet, spreadsheet, presentation, and word processing programs. Familiarity with Mac systems is a plus.
  • Time management skills to handle multiple, competing demands and priorities, and work effectively under pressure.
  • Budgeting and financial knowledge and skills for tracking Center profitability.
  • Ability to communicate effectively both orally and in writing; and present information and respond to questions from groups of clients, customers, managers, and the public.
  • Basic mathematical skills including the ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
  • Knowledge of departmental operations, and organizational policies, processes and procedures.
  • Human Resources Management skills to hire and train employees, appraise work performance, address employee relations issues, and resolve problems.
  • Management skills to establish priorities, and to effectively supervise and develop assigned staff to attain optimum skill and performance levels.
  • Human relations skills to build effective working relationships with staff, customers, and community groups and individuals.

Experience with the following is a plus:

  • Knowledge of American Sign Language and Deaf Culture preferred

Physical Requirements:

•Employees may experience the following physical demands for extended periods of time:

  • Sitting, standing and walking (95-100%)
  • Keyboarding (40-60%)
  • Viewing computer monitor, videophone, and pager requiring close vision (40-60%)

Work Environment:
Work is performed in a business office environment. Travel to company, customer and vendor sites, including some that are out of state will be required.

Disclaimer:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor’s instructions and to perform the tasks requested by their supervisors.

Purple Communications is an Equal Opportunity Employer.