Senior Project Manager-Lead

ValidaTek, Inc. is an award-winning Small Business that provides high-security mission-critical IT services to the Federal Government. Our commitment to excellence in service delivery has resulted in dramatic growth and an expanding client base that includes several U.S. Federal Departments. The corporate infrastructure is robust and based on industry best practices as evidenced by our DCAA Approved accounting system, ISO 9001:2015, ISO 20000-1:2011, and ISO 27001:2013 certifications, and CMMI Level 5 for Services (CMMI-SVC Level 5) and CMMI Level 5 for Development (CMMI-DEV Level 5) appraisals. We pride ourselves in being the best and only attracting and retaining the best talent to fuel our rapid growth. We promote a strong employee-focused corporate culture that provides a diverse, prosperous and rewarding place to work. We provide our employees with competitive benefits, educational assistance, and career growth opportunities. Every employee is valued for their contributions and we all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

Position Description:

Support the Department of State, Bureau of Diplomatic Security, Office of the Chief Technology Officer in the delivery of IT services to support the mission of the CTO. Leverage industry best practices to support ongoing and emerging initiatives and maintain a reliable and secure IT network. Position responsible for supporting successful delivery of contract support services including:

• Improve IT customer service and incident resolution
• Achieve Service Level Agreements
• Provide 24x7x365 Tier 2 and 3 call center support
• Maintain the operational network
• Provide procurement and asset management support

Position Requirements/Qualifications:

Education and Certifications

• Bachelor’s Degree or equivalent required.
• Certified Project Management Professional (PMP)
• CompTIA Security+ CE
• ITIL V3 (Preferred)
• CISSP (Preferred)

Knowledge and Experience

• 5 years’ experience as a Project Manager in Data Center Operations, IT infrastructure management, systems engineering or IT program management
• Must have Service Management experience and familiarity using the ITIL framework.
• Must have risk management and issue resolution experience
• Excellent communications and interpersonal skills
• Ability to develop and meet Service Level Agreements (SLAs)
• Ability to create and implement Project Management plans and related Project Management documentation.
• Ability to create and manage Work Breakdown Structures (WBS), and adequately plan staffing and work effort.
• Ability to prepare periodic (monthly/quarterly) performance reports based upon metrics
• Flexible/Adaptable to working in a 24x7x365 Tier2/Tier 3 service/call center environment
• Provide liaison and coordination between Client management and Contracting teams
• Customer focused and service excellence driven
• Developing and executing processes and procedures to improve team performance and customer satisfaction
• Experience managing support with Remote Devices and Software.
• Experience with Network Services Life-cycle Management
• Experience managing Video Tele-Conferencing services/support

Applicants who are selected for employment will be required to verify authorization to work in the United States.

ValidaTek is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status.

Job Type: Full-time

Experience:

• Project Manager: 5 years (Required)

Security Clearance Required:

• Top Secret (Required)

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Flexible schedule