Unum is a company of people serving people. As one of the world’s leading employee benefits providers and a Fortune 500 company, Unum’s financial protection benefits help protect more than 36 million working people and their families from the financial impact of illness or injury. Unum’s three distinct, but similarly focused US businesses – Unum US, Colonial Life, and Starmount Life – are each a market leader in making disability, life, accident, critical illness, dental, and vision insurance accessible in the workplace.
Headquartered in Chattanooga, Tennessee, Unum has significant US operations in Portland, Maine, Worcester, Massachusetts, and Glendale, California with over 35 field offices nationwide. Colonial Life is headquartered in Columbia, South Carolina with over 40 field offices nationwide. Starmount Life is based in Baton Rouge, Louisiana, and is the dental and vision center of excellence for Unum in the US.
General Summary:
General Summary
This position is accountable for a variety of tasks related to corporate and statutory paid family and medical leaves. The Paid Leave Consultant will drive initiatives and lead project groups related to the development of new statutory plans on a fully insured and self-insured basis. This position will lead implementations of new paid leave policies (either existing or new customers) on both corporate and statutory Paid Family and Medical Leaves (PFML). The Paid Leave Consultant will represent Unum in the marketplace through participation in client facing meetings and leading educational webinars.
Principal Duties and Responsibilities
Project Management
- Delivers results for large/complex/cross-functional project initiatives within established timeframes and quality measures.
- Lead team of SME’s from field/NCG, legal, implementation, AMC, UW, IT, and PP&C to develop Self Insured PFML statutory offerings.
- Partner with Products and lead benefits working group to develop Benefits-specific processes related to Fully Insured PFML statutory offerings.
- Manage a team of Benefits SME’s that are dedicated to establishing our statutory paid leave offerings.
- Consults with business leaders to translate a project idea into a defined project with goals, objectives and scope.
- Identifies resources needed, negotiates with people managers as required to lead project team, ensuring clarity of project roles and responsibilities, so that all project plans are completed within defined timeframes, meeting objectives and strategic goals.
- Develops and implements communication and reporting mechanisms to manage issues, risks and timely delivery of initiative results. Translates project goals/objectives into a defined future state and project success measures that can be understood by project stakeholders, project team and others.
- Articulates project management best practices with peer group and others within Unum, as applicable.
- Proactively identifies barriers and resolves issues, determining contingency plans (executing as needed), while mitigating risk. Escalates issues to appropriate audiences for awareness and/or additional support
Implementation
- Management of implementation for corporate and statutory paid leave plans.
- Assist customers in developing legally compliant corporate paid leave policies.
- Interpret corporate paid leave policies and consult with clients, field and Benefits partners to determine service impact.
- Apply in-depth knowledge of Unum’s service and processing capabilities to determine and articulate cost and time implications of PFML administration and coordinate with UW.
- Provide upfront and on-going support for client HR groups regarding implementation of new statutory and corporate paid leaves.
- Management of internal and external resources across Benefits, field and services teams to ensure delivery of accurate and timely customer contracts, service and funding agreements for new customers.
Subject Matter Expert
- Serve as a subject matter expert on current and pending statutory/federal PFML legislation.
- Actively participate in statutory and federal PFML rule making.
- Provide education on current and pending PFML legislation to all relevant internal business partners.
- Support RFP unit as the Paid Leave expert for Requests for Proposals and Requests for Information on cases.
- Participate with NCG and legal in development and delivery of client/broker facing PFML webinars.
- Interact directly with customers and Unum intermediaries (e.g. brokers, consultants, etc) to ensure understanding of upcoming legislation and changes in the legal landscape.
- Partner with PP&C in the development of processes and workflows that are compliant with applicable PFML laws.
- Prepare paid leave trend analysis in preparation for client meetings.
- Key role in pre-sale activities including finalist meetings.
- Provide mentoring to business partners as appropriate.
Job Specifications
- 4-year college degree or equivalent experience required
- Minimum 5 years claims, FMLA, legal compliance or project management experience
- Demonstrated knowledge of statutory Paid Family and Medical Leave legislation
- Knowledge of Unum products (i.e. Group, VWB, and Multi-life); Benefits; contract development; compliance; billing; and corresponding workflow processes.
- Basic understanding of Employee Benefit programs, including employee benefit issues as they impact our customers.
- Ability to plan, negotiate, organize, and influence internal and external resources.
- Excellent interpersonal, verbal and written communication skills.
- Knowledge and ability to apply technology within Unum and corresponding business applications.
- Experience in managing multiple, concurrent projects while directing and influencing a multitude of resources.
- Works well under pressure, managing multiple and changing priorities within tight deadlines.
- Strong leadership and presentation skills. Comfortable facilitating meetings and leading internal and external customer teams.
- Ability to analyze problems and develop and execute creative, customer-focused solutions.
- Ability to Travel
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Unum and its family of businesses offer world-class training and development, generous compensation and benefits packages, and a culture built on employee ideas.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person’s race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
Company:
Unum
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