Project Manager

WHO WE ARE

Software is one of the most interesting industries to work in today and healthcare is the place to be in Cleveland in 2019 – combining those, as we do, is what makes our business so compelling. We’re growing fast, we love what we do, and we do it with passion.

OnShift is a B2B software company headquartered in the theater district of Cleveland, Ohio. We provide cloud-based human capital management software and proactive services to solve every day workforce challenges in healthcare around hiring, scheduling and employee engagement. Our products our currently used in over 5,000 facilities across the country. OnShift has secured a range of awards highlighting our technology innovation and business growth. Notable awards include: OHTec Tech Company of the Year (2014, 2019), OHTec Best Healthcare Tech Product (2017), Deloitte Technology Fast 500 winner (2015-2018) and Weatherhead 100 winner (2015-2018).

As an organization, we value people who are dedicated and innovative and we reward them with challenging work, competitive pay, solid benefits, equity participation, career growth and personal development.

A DAY IN THE LIFE?

• Facilitates pre-sales planning sessions with both client and internal stakeholders to determine scope and understand the objectives and expectations of the customer needs
• Build strong relationships with client project stakeholders
• Participate and effectively communicate project status in Sponsor and Executive Stakeholder meetings
• Ensure Statement of Work is completed and appropriate sign-off has occurred by the customer
• Creates detailed project plan and effectively coordinates resources and the activities to the team to meet project milestones
• Perform Kickoff call with customer to review project plan, expectations and needed deliverables
• Work closely with the Training and CSM teams to build schedules and plan training events
• Ensure project milestones and dates are on track and communicate any changes timely
• Identify risk and engage appropriate internal resources to resolve project and adoption issues and communicate risk to customer project lead
• Deliver weekly status report to all project stakeholders internally and externally
• Communicates to Customer Success Manager any roadblocks or issues needing executive stakeholder involvement

DO YOU HAVE WHAT IT TAKES?

• Salesforce expertise
• Strong proficiency in Microsoft Word, Excel, and Outlook
• Experience with Project Planning Software (MS Project, SmartSheet, TaskRay, etc.)
• Strong general computer skills
• Ability to effectively communicate with stakeholders at all levels
• Project management experience
• Exceptional customer centric focus
• Highly organized individual
• Must work well with a team
• Must be able to maintain a high degree of confidentiality
• Ability to travel 20%