Infrastucture Project Manager

Job Title

Infrastucture Project Manager

Location

Westerville, OH, US

Brief Job Description

At a general level, the role will lead, facilitate and participate in all efforts related to application level Identity Access Management (IAM). Responsible to direct the overall planning, coordination, status reporting and delivery of programs, ensuring the IAM goals and objective are met within agreed upon limits for time, scope, budget and resources. The Point of Contact for regional IAM initiatives for status reporting, issues tracking and escalations. Manage stakeholders relationships with executive level while providing direction and oversight to the resources working on the engagements. Generation of new methods and ideas with the intention of improving overall productivity quality for security provisioning and reporting and efficiency manage global security requirements within region.

Detailed Job Description

Manage multiple large projects across sector/business – Management of regional and global programs for effective and efficient rollout to DSC North America – Monitor for budget tracking, status reporting both regionally and on the overall global initiatives. – Support opportunity areas to improve the project delivery process, IT delivery cost, schedule, and quality – Work with Global and Regional resource to deliver detailed requirements, project plans, design and implementation documentation – Develops strategies for delivery and testing of an initiative regionally – Ensure service provider organizations (ITS, external vendors, etc) deliver all required (Hosting, Telecommunications, Field and Collaboration services) according to agreed processes and procedures – ITIL Foundation experience including working knowledge of; Configuration Management, Change Management, Incident Management, Problem Management, Service Level Management, Cost Management, License Management and Asset Management is desired – MS project, Planview, and other standard planning tools mandatory – Manage project plans DePict tasks, milestones, target dates, pipeline tracking, network solutions, hardware design, which meet and exceed the needs of the business – Product project status reports on weekly basis including an issues log, past week’s accomplishments and planned activities – Ability to communicate with technicians, corporate, industry and professional standards; familiar with standards associates with the role ex. ITIL. – Build strong relationships with stakeholders with clear communication and feedback to ensure project efforts meet customer expectations – Proficient in methods and techniques for delivering effective presentations – Technical: Working knowledge of site and central IT technologies provisioned under the service and product catalog. – Arrange site surveys to ensure the installed hardware and network infrastructure supports the needs of the business – Understanding of the technical relationships between infrastructure technologies and current applications that are part of the product portfolio.- Manage complex work activities covering different regional and cultural environments, technical, financial and quality aspects and contributing to formulation of quality IT Service Design Packages- Work involves creative application of wide range of service management principles and a clear understanding and perspective of IT related goods and services, their value and application to the business. Collecting and analyzing data, information and developing solutions to business challenges.- Customer facing experience, ability provide high level guidance to both internal and external customers to provide the highest quality service and solutionsLeadership – personal leadership style encompassing commercial and IT appreciation for what is being delivered. Driven by continuous improvement, firm understanding of operational needs. Ability to set and manage expectations, act as a key management escalations point, and uphold regional position on deliverables in a professional manner. Results orients and driven by goal achievement with a strong focu on high quality service performance. Relationship and people management skills, politically aware, ability to manage conflict. Able to establish relationship and maintaining contacts with people from a wide variety of backgrounds. Familiar with the principles, processes and practices associated with consultancy in the IT environment. Communication – The ability to communicate at all levels within the organization will be imperative and t to articulate in order to deliver key messages across a multi-cultural IT and business audience. Raising awareness of the process in place to ensure buy-in and conformance and to articulate: both written, for reports etc in both technical and in business terminology. Management Skills- Project management, organizing & scheduling, customer focus, problem solving, process management, attention to details, presentation skills. Ability to organize, chair, facilitate, document and ensure actions are followed up. Project and assignment management: be able to project manage in line with defined methodology Business Continuity: understand methods and techniques for risk management, business impact analysis, countermeasures and contingency arrangements relating to the serious disruption of IT Services. Customer: Keeping commercial aspects continually in mind when taking actions or making decisions. Understanding the needs of the internal or external customer and keeping them in mind when taking actions or making decisions.Subject Matter ExpertiseITIL Foundation including working knowledge and working knowledge of; Configuration Management, Service Level Management, Cost Management, License Management and Asset Management.ISM toolset and related IT Operating Model process training, Code of Conduct, Commercial Awareness and IT Financial Management Strong business / commercial acumenMS project, ability to communicate with technicians, Corporate, Industry and Professional Standards: Familiar with Standards associated with the role. Proficient in Methods and techniques for delivering effective presentations.Autonomy: Has authority and responsibility for all aspects of a significant area of work. Is held fully accountable for actions taken and decisions made, both by self and subordinates (including third parties that are assigned for relevant work).Influence: Decisions critical to organizational success. Influences developments at highest levels. Decisions impact work of employing organizations, achievement of organizational objectives and financial performance. Develops high-level relationships with suppliers and has negotiation skills in order to support development of contracts and creation of Service Level Agreements. Ability to evaluate the Total Cost of Ownership (TCO) and the corresponding Return on Investment (ROI). Proven ability to direct and influence other colleagues outside the direct line management structure to undertake activities that achieve the DHL Supply Chain objectives.Technical: Working knowledge of site and central IT technologies provisioned under the service and product catalog. Understanding of the technical relationships between infrastructure technologies and current applications that are part of the product portfolio. Knowledge of structured wiring standards for Ethernet and voice communications as well as wireless technologies.Complexity: Complex work activities covering different regional and cultural environments, technical, financial and quality aspects and contributing to formulation of quality IT Service Design Packages. Work involves creative application of wide range of service management principles and a clear understanding and perspective of IT related goods and services, their value and application to the business. Collecting and analyzing data, information / developing solutions to business challenges.Business Skills: Range of strategic management and leadership skills. Understands, explains and presents complex ideas to both technical and non-technical audiences at all levels up to the highest in a persuasive and convincing manner. Has a broad and deep knowledge coupled with equivalent knowledge of the related role activities. Takes initiative to keep both own and subordinates skills up to date and to maintain awareness of and, in own area(s) of expertise. Awareness of supply chain logistics and advises on the available IT standards, methods, tools in own area of specialization and can make correct choices from alternatives. Can analyze, diagnose, design, plan, execute and evaluate work to time, cost and quality targets. Communicates effectively, formally and informally, with colleagues, subordinates and customers. Demonstrates leadership. Clear understanding of the relationship between own area of responsibility /specialization to the employing organization and takes customer requirements into account when making proposals. Takes initiative to keep skills up to date. Maintains awareness of developments in the industry. Can analyse user requirements and advise users on scope and options. Demonstrates creativity and innovation in applying solutions for the benefit of the user.

Job Requirements

ob Requirements
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Bachelor’s degree in Information Technology, Management Information Systems or related field.
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Minimum 5 years’ experience in an IT environment
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Extensive experience in requirement gathering
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Extensive experience in Project management methodology
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Considerable knowledge of cost modeling
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Working knowledge of business aspects in a corporate environment
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Working knowledge of standard infrastructure
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Working knowledge of standard desktop tools such as Microsoft excel, word, powerpoint, MS project and Visio
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Knowledge of Supply chain or related industry
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Strong analytical and problem solving skills
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Excellent verbal, written and interpersonal communication skills
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Strong project management skills
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Strong strategic thinking
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Ability to work independently and handle multiple priorities and tasks
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Ability to make decisions independently
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Ability to interface with internal and external vendors
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Detail oriented, committed to deadlines

Shift

First Shift

Currency

USD